Education
New for 2026: Reimagined Continuing Education Program!
For 2026, ThoughtSpot Continuing Education has been reimagined to be more practical, interactive, and directly applicable to pharmacy business goals. In response to feedback from past attendees, this year’s offering moves beyond traditional lecture-style CE with hands-on workshops, flexible learning options, and take-home tools designed to help owners, pharmacists, technicians, and teams bring new ideas back to their stores with confidence.
- Hands-on AI Action Lab: A practical workshop focused on how to implement AI in the pharmacy setting, including prompts, workflow efficiencies, SOP support, front-end growth opportunities, and a 30-day action plan that attendees can use after ThoughtSpot.
- Expanded focus on older adult care: A new workshop centered on optimizing care for older adults, including long-term care at home, vaccine gap closure, caregiver engagement, and whole-patient support beyond medication dispensing.
- "Choose Your Own Adventure” service workshop: A four-hour interactive session that helps attendees build a service launch framework, then apply it to the opportunity that best fits their community, such as CGM, travel health, hearing aids, long-acting injectables, or tobacco cessation.
- Added post-event learning support: Attendees in the “Choose Your Own Adventure” service workshop will receive access to online micro-learnings and certificate programs, helping them continue building expertise after they leave ThoughtSpot.
- More flexible certification options: BLS/CPR certification is shifting to an online format available across all 50 states, giving attendees more flexibility and more time to maximize their in-person ThoughtSpot experience.
This year, ThoughtSpot education is being reimagined with our partner, CEimpact, bringing a dynamic, practice-focused approach to continuing education - helping you Free Your Time, Focus Your Care, and Fuel Your Growth. The 2026 program features 26 highly interactive, application-based CE sessions and 3 in-depth workshops led by more than 33 nationally recognized experts, all designed to deliver actionable strategies that directly support pharmacy transformation, operational efficiency, clinical service growth, and revenue generation.
New to CEimpact?
Attendees will redeem their CPE credit on the CEimpact learning management system (LMS). To streamline the CPE redemption process, visit CEimpact.com and click “Login” to create your account. Be sure to have your NABP e-Profile ID ready when you create your account. This information must be entered into your profile before CPE credit information can be transmitted to CPE Monitor. Create your account now so that you are ready to redeem credit on-site!
New to CEimpact?
Attendees will redeem their CPE credit on the CEimpact learning management system (LMS). To streamline the CPE redemption process, visit CEimpact.com and click “Login” to create your account. Be sure to have your NABP e-Profile ID ready when you create your account. This information must be entered into your profile before CPE credit information can be transmitted to CPE Monitor. Create your account now so that you are ready to redeem credit on-site!
Wednesday, July 29th
| Time of Day | 11:30 am - 12:30 pm |
|---|---|
| Room | Room 1 |
| Speaker Details | Mei Tang, PharmD, MBA CEO Two Trees Consulting, Inc. |
| Course Description | Complex, high-touch therapies are becoming a larger part of everyday community pharmacy practice. Identify practical ways to support specialty therapies through care coordination, adherence monitoring, payer navigation, and emerging models. Evaluate opportunities to incorporate these therapies into workflow and strengthen your role in complex patient care. |
| CE Course Learning Objectives | 1. Recognize key characteristics of high-touch therapies that require enhanced pharmacy support. 2. Compare workflow and care coordination strategies for therapies involving injections, monitoring, or reimbursement complexity. 3. Assess workflow adjustments required to support biologics, long-acting injectables, and other complex treatments. 4. Apply care coordination approaches that strengthen collaboration with prescribers and care teams. 5. Evaluate one specialty-adjacent service opportunity based on workflow capacity, patient population, and revenue potential. |
Audience: P + T
RPh UAN: 0107-0000-26-210-L04-P
Tech UAN: 0107-0000-26-210-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 1:30 pm - 2:30 pm |
|---|---|
| Room | Room 3 |
| Speaker Details | Ashley Moose, PharmD Owner/Pharmacy Manager Moose Pharmacy of Monroe |
| Course Description | Get hands-on with pharmacy performance dashboards and key reports. Examine how dispensing, adherence, payer, and operational data reveal care gaps, workflow challenges, and opportunities for improvement. Use these insights to prioritize what matters most and guide ongoing decisions that strengthen patient outcomes and business performance. |
| CE Course Learning Objectives | 1. Summarize key data sources for monitoring adherence, quality, and financial performance. 2. Identify pharmacy metrics that reveal workflow, patient care, and service gaps. 3. Assess pharmacy performance data to detect bottlenecks, margin risks, and service opportunities. 4. Apply insights to prioritize interventions that improve patient outcomes and operations. 5. Design a high-level, data-driven plan to improve one area of pharmacy performance. |
Audience: P + T
RPh UAN: 0107-0000-26-198-L04-P
Tech UAN: 0107-0000-26-198-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 1:30 pm - 2:30 pm |
|---|---|
| Room | Room 3 |
| Speaker Details | Michael Gaunt, PharmD Senior Manager, Error Reporting Programs Institute for Safe Medication Practices |
| Course Description | Would you catch the error before it reaches the patient? Take part in rapid-fire safety cases to identify where breakdowns occur across workflow, communication, and task design. Evaluate opportunities to implement a safety improvement that protects patients while strengthening pharmacy resilience and trust. |
| CE Course Learning Objectives | 1. Recognize system-level factors contributing to medication safety vulnerabilities. 2. Assess workflow and team-based strategies to improve reliability and reduce errors. 3. Differentiate system failures from individual errors in medication safety events. 4. Apply workflow safeguards to reduce preventable medication errors. 5. Develop a safety-focused process improvement plan to enhance patient protection and operational resilience. |
Audience: P + T
RPh UAN: 0107-0000-26-208-L05-P
Tech UAN: 0107-0000-26-208-L05-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 2:45 pm - 3:45 pm |
|---|---|
| Room | Room 1 |
| Speaker Details | Scotty W. Sykes, CPA, CFP Vice President Sykes & Company P.A. |
| Course Description | Step into the role of decision-maker in this interactive “Fix This Pharmacy” case. Analyze the financial and operational challenges of an independent pharmacy facing shrinking margins, staffing strain, and reimbursement pressure. Through audience polling and expert-guided discussion, you’ll pinpoint the key drivers of performance and walk away with practical strategies to stabilize margins and strengthen long-term financial resilience. |
| CE Course Learning Objectives | 1. Recognize key operating, financial, and patient care indicators that influence pharmacy sustainability in an evolving reimbursement environment. 2. Identify common drivers of margin pressure and their impact on business stability and patient care delivery. 3. Interpret benchmarking data to assess areas of strength and opportunity in pharmacy performance. 4. Examine operational adjustments that strengthen pharmacy financial performance and support patient care. 5. Develop a practical approach to monitoring performance and making informed decisions that support long-term viability. |
Audience: P + T
RPh UAN: 0107-0000-26-193-L04-P
Tech UAN: 0107-0000-26-193-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 2:45 pm - 3:45 pm |
|---|---|
| Room | Room 4 |
| Speaker Details | Macary Weck Marciniak, PharmD, BCACP, BCPS, FAPhA Professor University of North Carolina at Chapel Hill |
| Course Description | Every pharmacy interaction is an opportunity to support patients managing mental health conditions. Work through common scenarios to identify how to build support into everyday workflow, from stigma-sensitive conversations to follow-up and referrals. Leverage practical strategies to engage patients, improve adherence and safety, and incorporate mental health support into routine care. |
| CE Course Learning Objectives | 1. Define medication-related challenges and care gaps in mental health. 2. Identify workflow touchpoints to support adherence, safety, and engagement. 3. Leverage stigma-sensitive communication strategies for mental health conversations. 4. Evaluate referral pathways and local resources that support continuity of care. 5. Develop a simple framework to incorporate mental health support, follow-up, or referrals into routine encounters. |
Audience: P + T
RPh UAN: 0107-0000-26-206-L01-P
Tech UAN: 0107-0000-26-206-L01-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 4:00 pm - 5:00 pm |
|---|---|
| Room | Room 2 |
| Speaker Details | Kate Riddell, PharmD, MS Assistant Professor/Community Pharmacist Butler University/Cowan Drugs |
| Course Description | Join this session to tackle the interruptions, bottlenecks, and unclear task ownership that slow pharmacy operations. Review workflow steps to uncover friction points and gaps in accountability. Leave with practical ways to improve team coordination and make better use of existing resources to support patient care. |
| CE Course Learning Objectives | 1. Outline key steps in a pharmacy workflow to identify interruptions and inefficiencies. 2. Identify three workflow failure points that limit efficiency and patient care capacity. 3. Differentiate team roles to strengthen task ownership and reduce interruptions. 4. Apply process and role design strategies during a workflow redesign exercise to improve coordination and consistency. 5. Develop a workflow improvement plan to address one bottleneck and increase time for patient care. |
Audience: P + T
RPh UAN: 0107-0000-26-202-L04-P
Tech UAN: 0107-0000-26-202-L04-P
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 4:00 pm - 5:00 pm |
|---|---|
| Room | Room 3 |
| Speaker Details | Elizabeth Skoy, PharmD, RPh Professor North Dakota State University |
| Course Description | Identify “missed vaccine moments” in this interactive, case-based course. Work through common scenarios to recognize untapped immunization opportunities, including adult catch-up schedules, travel vaccines, and risk-based recommendations. Develop practical communication and workflow strategies that increase vaccine uptake, improve patient confidence, and integrate immunizations more consistently into workflow. |
| CE Course Learning Objectives | 1. Identify at least three vaccine opportunities that can be incorporated into routine pharmacy encounters. 2. Recognize patient scenarios where vaccination needs may be overlooked during everyday workflow. 3. Apply effective communication approaches to address vaccine hesitancy and support patient acceptance. 4. Examine workflow strategies that enable consistent vaccine screening. 5. Develop a proactive immunization workflow that embeds screening, scheduling, and follow-up into daily operations. |
Audience: P + T
RPh UAN: 0107-0000-26-211-L06-P
Tech UAN: 0107-0000-26-211-L06-P
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
Thursday, July 30th
| Time of Day | 8:00 am - 9:00 am |
|---|---|
| Room | Room 1 |
| Speaker Details | Rosalyn Otting, PharmD, BCGP, LSSGB Senior Manager, Clinical Transformation - Pharmacy PQS by Innovaccer Richard Stryker, BS Pharmacy, RPh Owner/Pharmacist Bayshore Pharmacy
Theresa Tolle, BPharm, FAPhA |
| Course Description | Hear directly from pharmacy leaders navigating performance-based care across diverse practice settings. Find out how to succeed in pay-for-performance environments by leveraging patient services, care models, and payer partnerships. Identify practical opportunities to improve quality performance and turn it into sustainable revenue for your pharmacy. |
| CE Course Learning Objectives | 1. Describe key performance measures used in payer quality programs and their impact on reimbursement. 2. Evaluate how payer quality programs and performance networks influence service priorities and revenue opportunities. 3. Prioritize pharmacy services that improve performance in value-based care models. 4. Analyze operational and partnership strategies that enable success in pay-for-performance environments. 5. Select practical interventions to improve quality performance and strengthen care delivery, operational consistency, and revenue potential. |
Audience: P + T
RPh UAN: 0107-0000-26-194-L04-P
Tech UAN: 0107-0000-26-194-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 8:00 am - 9:00 am |
|---|---|
| Room | Room 2 |
| Speaker Details | Leanne Haley-Brown, BS Pharm, RPh CEO Impact Pharmacy Solutions LLC |
| Course Description | As more older adults receive care across long-term care and aging-in-place settings, pharmacies play a critical role in medication safety and care coordination. Examine how pharmacy services and partnerships can improve adherence and continuity in these environments. Leave with a clearer path to expand LTC and aging-in-place services that improve outcomes and support long-term pharmacy viability. |
| CE Course Learning Objectives | 1. Recognize medication-related risks and care gaps that create opportunities for LTC and aging-in-place services. 2. Identify pharmacy service and partnership opportunities in LTC and home-based care. 3. Examine service and care interventions that improve outcomes and support LTC and aging-in-place services. 4. Apply two strategies to strengthen coordination between pharmacy teams, caregivers, and care providers. 5. Prioritize one opportunity to expand or strengthen an LTC or aging-in-place service aligned with workflow and sustainability. |
Audience: P + T
RPh UAN: 0107-0000-26-207-L04-P
Tech UAN: 0107-0000-26-207-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 8:00 am - 9:00 am |
|---|---|
| Room | Room 5 |
| Speaker Details | Elizabeth Skoy, PharmD, RPh Professor North Dakota State University |
| Course Description | Identify “missed vaccine moments” in this interactive, case-based course. Work through common scenarios to recognize untapped immunization opportunities, including adult catch-up schedules, travel vaccines, and risk-based recommendations. Develop practical communication and workflow strategies that increase vaccine uptake, improve patient confidence, and integrate immunizations more consistently into workflow. |
| CE Course Learning Objectives | 1. Identify at least three vaccine opportunities that can be incorporated into routine pharmacy encounters. 2. Recognize patient scenarios where vaccination needs may be overlooked during everyday workflow. 3. Apply effective communication approaches to address vaccine hesitancy and support patient acceptance. 4. Examine workflow strategies that enable consistent vaccine screening. 5. Develop a proactive immunization workflow that embeds screening, scheduling, and follow-up into daily operations. |
Audience: P + T
RPh UAN: 0107-0000-26-211-L06-P
Tech UAN: 0107-0000-26-211-L06-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 9:15 am - 10:15 am |
|---|---|
| Room | Room 3 |
| Speaker Details | Thomas McDowell, PharmD Owner McDowell's Pharmacy Kate Riddell, PharmD, MS Assistant Professor/Community Pharmacist Butler University/Cowan Drugs |
| Course Description | Discover new revenue opportunities for your pharmacy in this session featuring insights from experienced pharmacy leaders. Hear how to evaluate diversified service opportunities that fit your workflow and patient population. Use a structured framework to prioritize one service that can drive sustainable revenue and strengthen long-term viability for your pharmacy. |
| CE Course Learning Objectives | 1. Recognize at least two non-dispensing revenue opportunities. 2. Analyze operational, demand, and reimbursement factors that affect patient care service expansion. 3. Differentiate revenue opportunities by workflow complexity, startup requirements, and financial impact. 4. Use a structured evaluation approach to compare and prioritize opportunities. 5. Select one opportunity and outline an initial implementation step aligned with workflow and business goals. |
Audience: P + T
RPh UAN: 0107-0000-26-199-L04-P
Tech UAN: 0107-0000-26-199-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 9:15 am - 10:15 am |
|---|---|
| Room | Room 4 |
| Speaker Details | Tyler Kiles, PharmD, MPH, BC-ADM Clinical Associate Professor The University of Texas at Austin College of Pharmacy |
| Course Description | Test your ability to separate fact from fiction in diabetes and weight management. Review patient cases and social-media-driven claims, including those related to GLP-1 therapies and CGM, and weigh in on whether they're evidence-based or hype. Gain practical approaches to deliver whole-patient support that improves outcomes, addresses misconceptions, and strengthens pharmacy trust and sustainability. |
| CE Course Learning Objectives | 1. Address three common patient questions or misconceptions related to diabetes and weight management. 2. Describe how medications, devices, and lifestyle strategies impact diabetes and weight management. 3. Prioritize at least one patient interaction or follow-up touchpoint to support diabetes or weight management therapies. 4. Evaluate opportunities to promote whole-patient metabolic health through medication guidance, lifestyle strategies, and front-end products. 5. Identify one approach to implement or strengthen a diabetes- or weight-focused service that improves outcomes and sustainability. |
Audience: P + T
RPh UAN: 0107-0000-26-212-L01-P
Tech UAN: 0107-0000-26-212-L01-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 10:30 am - 11:30 am |
|---|---|
| Room | Room 1 |
| Speaker Details | Marsha K Millonig, MBA, BPharm President & CEO Catalyst Enterprises, LLC Krystalyn Weaver, PharmD, JD EVP/CEO NASPA Jay Phipps, PharmD, MBA, FACA, FACVP Owner Phipps Pharmacy David Senior Senior Vice President, Biopharma Intelligence Cencora |
| Course Description | Rapid policy and payment changes are reshaping independent pharmacy operations. Gain insights from leading experts on how these shifts will affect reimbursement, patient costs, and workflow. Translate these perspectives into clear communication and effective advocacy to demonstrate your pharmacy’s value to key stakeholders. |
| CE Course Learning Objectives | 1. Explain key regulatory and payment changes affecting independent pharmacy practice. 2. Interpret how policy shifts affect reimbursement, patient cost discussions, and operations. 3. Analyze how policy changes impact workflow, service delivery, and patient care. 4. Identify communication approaches to help patients, prescribers, and community partners understand changes in reimbursement, coverage, and patient costs. 5. Outline a targeted advocacy plan to engage stakeholders in support of pharmacy sustainability and patient access. |
Audience: P + T
RPh UAN: 0107-0000-26-200-L03-P
Tech UAN: 0107-0000-26-200-L03-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 10:30 am - 11:30 am |
|---|---|
| Room | Room 2 |
| Speaker Details | Scotty W. Sykes, CPA, CFP Vice President Sykes & Company P.A. |
| Course Description | Step into the role of decision-maker in this interactive “Fix This Pharmacy” case. Analyze the financial and operational challenges of an independent pharmacy facing shrinking margins, staffing strain, and reimbursement pressure. Through audience polling and expert-guided discussion, you’ll pinpoint the key drivers of performance and walk away with practical strategies to stabilize margins and strengthen long-term financial resilience. |
| CE Course Learning Objectives | 1. Recognize key operating, financial, and patient care indicators that influence pharmacy sustainability in an evolving reimbursement environment. 2. Identify common drivers of margin pressure and their impact on business stability and patient care delivery. 3. Interpret benchmarking data to assess areas of strength and opportunity in pharmacy performance. 4. Examine operational adjustments that strengthen pharmacy financial performance and support patient care. 5. Develop a practical approach to monitoring performance and making informed decisions that support long-term viability. |
Audience: P + T
RPh UAN: 0107-0000-26-193-L04-P
Tech UAN: 0107-0000-26-193-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 10:30 am - 11:30 am |
|---|---|
| Room | Room 5 |
| Speaker Details | Paul Shelton, BA President PharmaComplete Consulting Services, LLC |
| Course Description | Closed-door LTC pharmacy models offer a novel way to support facility-based care beyond traditional retail dispensing. Examine how these models operate, including facility partnerships, medication coordination, packaging systems, and regulatory considerations. Evaluate whether closed-door LTC services align with your pharmacy’s capacity, partnerships, and long-term strategy. |
| CE Course Learning Objectives | 1. Explain how closed-door LTC pharmacy operations differ from traditional community pharmacy models. 2. Recognize workflow processes required to support medication administration, packaging, and facility coordination. 3. Compare pharmacy-facility partnership models used to deliver closed-door LTC services. 4. Assess operational and regulatory considerations that influence the feasibility of closed-door LTC pharmacy services. 5. Outline practical steps to evaluate or prepare to enter the closed-door LTC market. |
Audience: P + T
RPh UAN: 0107-0000-26-215-L04-P
Tech UAN: 0107-0000-26-215-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 11:45 am - 12:45 pm |
|---|---|
| Room | Room 3 |
| Speaker Details | Jonathan Adly, PharmD, MBA CEO TJM Labs |
| Course Description | What if you could take hours of administrative work off your plate each week? Review real-world use cases to see how AI can support your daily workflow, streamline tasks, and reduce burden. Equip yourself with best practices for evaluating AI tools, structuring effective prompts, and navigating key risks so you can confidently use AI in your pharmacy. |
| CE Course Learning Objectives | 1. Identify three practical ways to use AI to streamline pharmacy workflow, communication, and patient care. 2. Evaluate the benefits and limitations of AI-enabled tools in community pharmacy practice. 3. Construct effective prompts for generative AI tools to support common pharmacy tasks. 4. Select one workflow or communication task where AI can reduce manual effort or administrative burden. 5. Outline safeguards for implementing AI tools responsibly, including privacy, accuracy, and compliance considerations. |
Audience: P + T
RPh UAN: 0107-0000-26-195-L04-P
Tech UAN: 0107-0000-26-195-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 11:45 am - 12:45 pm |
|---|---|
| Room | Room 4 |
| Speaker Details | Trenton Thiede, PharmD, MBA President PAAS National LLC |
| Course Description | Compliance missteps can quickly lead to costly audits. Step into an auditor’s shoes to identify high-risk areas, documentation gaps, and key vulnerabilities. Apply practical safeguards to strengthen audit readiness and maintain consistent compliance in day-to-day operations. |
| CE Course Learning Objectives | 1. Recognize high-risk compliance and audit exposure areas affecting independent pharmacy practice, including LTC-at-home models of care. 2. Differentiate documentation practices that strengthen audit defensibility from those that create risk. 3. Analyze audit findings, reimbursement scenarios, and LTC-at-home documentation requirements to identify documentation gaps and appeal opportunities. 4. Evaluate monitoring and documentation safeguards that strengthen compliance and audit preparedness. 5. Prioritize two to three strategies to improve audit readiness and compliance without disrupting operations. |
Audience: P + T
RPh UAN: 0107-0000-26-201-L03-P
Tech UAN: 0107-0000-26-201-L03-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 12:00 pm - 4:00 pm |
|---|---|
| Room | Room 5 |
| Speaker Details |
Elizabeth Skoy, PharmaD, RPH Shanna O'Connor, PharmaD, BCACP Ashley Moose, PharmD Amina Abubakar, PharmD |
| Course Description | As reimbursement pressures intensify and scope of practice expands, independent pharmacies must move beyond dispensing to sustain growth. Whether you are considering contraceptive prescribing, CGM services, travel medicine, POCT expansion, or another clinical offering, launching a new service requires more than knowledge - it demands operational planning, workflow design, billing strategy, marketing, and long-term sustainability modeling. In this interactive workshop, you will build a step-by-step blueprint for developing and implementing a new clinical service in your pharmacy. You will work through business planning, compliance/regulatory considerations, staffing and workflow integration, documentation, marketing, and revenue modeling. In the second half of the session, you will select a specific service pathway and apply the framework in a guided “choose-your-own-adventure” breakout, leaving with a customized action plan you can begin implementing immediately. You’ll also receive a voucher for a CEimpact microcredential or certificate program of your choice - giving you on-demand, in-depth training to support your next steps after the workshop. |
| CE Course Learning Objectives | 1. Evaluate the operational, financial, regulatory, and staffing considerations required to launch a new clinical service in your pharmacy. 2. Develop a structured implementation plan that addresses workflow integration, documentation, billing, compliance, and sustainability. 3. Apply a repeatable service-development framework to a selected clinical offering relevant to your practice environment. 4. Create a practical action plan to support profitable service expansion and long-term business growth in independent community pharmacy. 5. Assess market opportunities and patient needs to select and prioritize a service offering that aligns with your pharmacy’s strengths and local demand. |
Audience: P + T
RPh UAN: 0107-0000-26-218-L04-P
Tech UAN: 0107-0000-26-218-L04-T
Knowledge or Application: Application
CEU: 0.4 CEU or 4 Hours
| Time of Day | 3:45 pm - 4:45 pm |
|---|---|
| Room | Room 1 |
| Speaker Details | Timothy Aungst, PharmD Professor of Pharmacy Practice MCPHS |
| Course Description | New technology is everywhere, and choosing the right fit for your pharmacy has never been more important. Cut through the noise and evaluate which solutions actually improve workflow, patient care, and business performance. Review technology innovations to assess which are worth adopting—and how to integrate them effectively without adding unnecessary complexity. |
| CE Course Learning Objectives | 1. Identify three technology innovations that enhance workflow or patient care. 2. Describe how automation, digital engagement, and clinical tools address operational challenges. 3. Analyze how a technology innovation could improve workflow, patient care, or medication safety. 4. Compare technology solutions by workflow fit, staffing, and return on investment. 5. Outline key steps and considerations to adopt, integrate, or optimize one technology solution. |
Audience: P + T
RPh UAN: 0107-0000-26-197-L04-P
Tech UAN: 0107-0000-26-197-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 3:45 pm - 4:45 pm |
|---|---|
| Room | Room 2 |
| Speaker Details | Karl Hess, PharmD, APh, FCPhA, FAPhA, FISTM Associate Professor Chapman University |
| Course Description | What patients ask about at the pharmacy counter is changing fast—and not all of it is evidence-based. Review the most relevant updates across prescriptions, OTCs, and supplements—and distinguish what matters from hype. Apply practical approaches to address these trends in patient interactions, workflow decisions, and front-end strategy. |
| CE Course Learning Objectives | 1. Identify three recent developments in prescriptions, OTCs, and supplements relevant to community pharmacy practice. 2. Differentiate evidence-based therapies from hype-driven trends using key evaluation criteria. 3. Assess safety considerations and potential drug interactions associated with new therapies and products. 4. Apply effective approaches to address patient questions about emerging medications, supplements, and wellness trends. 5. Select one strategy for evaluating and incorporating new products into pharmacy workflow decisions or front-end positioning. |
Audience: P + T
RPh UAN: 0107-0000-26-213-L01-P
Tech UAN: 0107-0000-26-213-L01-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 3:45 pm - 4:45 pm |
|---|---|
| Room | Room 3 |
| Speaker Details | Zachary Green, CPhT Director of Professional Affairs PTCB Carson Deaver Patzer, CPhT, CDCES Operations Manager Kinston Clinic Pharmacy, Inc |
| Course Description | See how leading voices in pharmacy practice are rethinking workforce design to address staffing shortages and burnout. Hear practical strategies for building a sustainable workforce through role redesign, delegation, and career pathways. Apply approaches that improve retention, strengthen engagement, and expand capacity for patient care and business growth. |
| CE Course Learning Objectives | 1. Analyze workforce challenges contributing to staffing strain, burnout, and reduced capacity. 2. Identify three opportunities to expand technician roles and support progression. 3. Evaluate task allocation and delegation to improve efficiency and patient care. 4. Assess career pathways and strategies that strengthen recruitment, retention, and engagement. 5. Outline a high-level workforce sustainability plan that balances workload, staffing, and service expansion. |
Audience: P + T
RPh UAN: 0107-0000-26-204-L04-P
Tech UAN: 0107-0000-26-204-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
Friday, July 31st
| Time of Day | 7:30am - 8:30am |
|---|---|
| Room | Room 1 |
| Speaker Details | Trenton Thiede, PharmD, MBA President PAAS National LLC |
| Course Description | Compliance missteps can quickly lead to costly audits. Step into an auditor’s shoes to identify high-risk areas, documentation gaps, and key vulnerabilities. Apply practical safeguards to strengthen audit readiness and maintain consistent compliance in day-to-day operations. |
| CE Course Learning Objectives | 1. Recognize high-risk compliance and audit exposure areas affecting independent pharmacy practice, including LTC-at-home models of care. 2. Differentiate documentation practices that strengthen audit defensibility from those that create risk. 3. Analyze audit findings, reimbursement scenarios, and LTC-at-home documentation requirements to identify documentation gaps and appeal opportunities. 4. Evaluate monitoring and documentation safeguards that strengthen compliance and audit preparedness. 5. Prioritize two to three strategies to improve audit readiness and compliance without disrupting operations. |
Audience: P + T
RPh UAN: 0107-0000-26-201-L03-P
Tech UAN: 0107-0000-26-201-L03-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 7:30am - 8:30am |
|---|---|
| Room | Room 2 |
| Speaker Details | Steven Mitchell Owner Mitchell's Park Street Pharmacy, Inc. Vince Bellitti, MBA Owner HB Pharmacy |
| Course Description | Not all pharmacy services deserve the same level of promotion. In this course, focus on what to market—and how to position it—for the greatest impact on profitability and patient growth. Compare marketing approaches, including digital strategies, and prioritize the right service, audience, and outreach to drive referrals, demand, and long-term positioning. |
| CE Course Learning Objectives | 1. Describe two factors that determine which pharmacy or patient care services warrant targeted marketing. 2. Identify key audiences for promoting pharmacy services. 3. Evaluate marketing approaches that effectively communicate the value of pharmacy and patient care services and support return on investment. 4. Prioritize outreach strategies that increase awareness, referrals, and demand. 5. Create a focused marketing framework to advance one patient care service aligned with your pharmacy’s goals and community needs. |
Audience: P + T
RPh UAN: 0107-0000-26-196-L04-P
Tech UAN: 0107-0000-26-196-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 7:30am - 8:30am |
|---|---|
| Room | Room 3 |
| Speaker Details | Jake Galdo, PharmD, MBA, BCPS, BCGP Managing Network Facilitator CPESN Community Health Nikki Bryant, PharmD Owner Adams Family Pharmacy/Preston Family Medicine |
| Course Description | Rural pharmacies are uniquely positioned to expand beyond dispensing by serving as accessible care hubs. Explore how to partner with Community Health Workers (CHWs) and local organizations to strengthen outreach, improve continuity of care, and support sustainable revenue pathways. Evaluate partnership opportunities in your community and determine strategies that strengthen patient engagement and expand care delivery. |
| CE Course Learning Objectives | 1. Recognize community health gaps, relevant policy drivers, and partnership opportunities that support expanded services and sustainable revenue in rural or underserved communities. 2. Identify collaborators and workforce roles that strengthen outreach, care navigation, and service delivery. 3. Examine operational and infrastructure considerations for implementing community-based care partnerships. 4. Apply strategies to integrate Community Health Worker support or other partnerships to improve engagement and continuity of care. 5. Map a high-level approach to initiate one partnership or service model aligned with workflow capacity, patient needs, and sustainable reimbursement. |
Audience: P + T
RPh UAN: 0107-0000-26-203-L04-P
Tech UAN: 0107-0000-26-203-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 11:15am - 12:15pm |
|---|---|
| Room | Room 1 |
| Speaker Details | Jonathan Grooms, MBA, CPhT, 340B ACE, CSPO Senior Director 340B Pharmacy Relations Cencora |
| Course Description | The 340B Drug Pricing Program continues to shape access, reimbursement, and partnership models for many community pharmacies. Strengthen your understanding of how 340B works today and what it takes to participate successfully. Identify practical steps to start, optimize, or evaluate a 340B arrangement while maintaining compliance and long-term sustainability. |
| CE Course Learning Objectives | 1. Describe regulatory, operational, and market trends affecting 340B participation and contract pharmacy models. 2. Identify operational and documentation requirements that influence compliance, oversight, and financial performance in 340B arrangements. 3. Examine partnership considerations that affect whether a 340B model is viable and sustainable while supporting patient access. 4. Assess the risk and revenue implications of a current or potential 340B arrangement. 5. Determine next steps to start, strengthen, or optimize 340B participation while supporting sustainability, compliance, and patient access. |
Audience: P + T
RPh UAN: 0107-0000-26-214-L04-P
Tech UAN: 0107-0000-26-214-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 11:15am - 12:15pm |
|---|---|
| Room | Room 2 |
| Speaker Details | Amina Abubakar, PharmD CEO Avant Pharmacy and Wellness |
| Course Description | Remote care services — including remote therapeutic monitoring (RTM), remote patient monitoring (RPM), and other virtual care models — are rapidly expanding how pharmacies support patients between visits. Find out how virtual touchpoints and remote care services can strengthen adherence, engagement, and chronic care management. Get equipped with the skills to design a remote care service using workflows, documentation, and reimbursement strategies aligned with your pharmacy’s staffing model and care priorities. |
| CE Course Learning Objectives | 1. Differentiate remote physiological monitoring, remote therapeutic monitoring, and telehealth services in pharmacy practice. 2. Identify operational, documentation, billing, and patient selection requirements for implementing remote care services. 3. Examine patient engagement and monitoring strategies, including how patient-generated data supports care decisions and escalation. 4. Apply workflow approaches that integrate remote care services into daily operations while meeting documentation, billing, and compliance requirements. 5. Outline key steps to support a remote care workflow aligned with pharmacy staffing resources, documentation, and quality requirements. |
Audience: P + T
RPh UAN: 0107-0000-26-209-L04-P
Tech UAN: 0107-0000-26-209-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 11:15am - 12:15pm |
|---|---|
| Room | Room 2 |
| Speaker Details | Shanna O'Connor, PharmD, BCACP Department Head and Associate Professor of Pharmacy Practice South Dakota State University College of Pharmacy and Allied Health Professions |
| Course Description | Medical billing opportunities for pharmacy services are expanding, but translating those opportunities into practice requires alignment between services, workflow, and reimbursement. Work through real-world scenarios to identify which services can be billed through the medical benefit. Apply documentation and workflow strategies that support compliant reimbursement, sustainable revenue, and high-quality patient care. |
| CE Course Learning Objectives | 1. Describe characteristics of services that are aligned with community-based pharmacy practice and could be billed to the medical benefit. 2. List key differences between billing the pharmacy and medical benefit. 3. Interpret workflow factors that affect reimbursement for clinical services. 4. Apply documentation and coding practices in a guided billing scenario to support compliant reimbursement. 5. Recommend one workflow improvement to strengthen billing and improve revenue capture. |
Audience: P + T
RPh UAN: 0107-0000-26-205-L04-P
Tech UAN: 0107-0000-26-205-L04-T
Knowledge or Application: Application
CEU: 0.1 CEU or 1 Hour
| Time of Day | 12:30pm - 2:30pm |
|---|---|
| Room | Room 5 |
| Speaker Details |
Leanne Haley-Brown, BS Pharm, RPh Nikki Bryant, PharmD |
| Course Description | Older adults represent one of the most clinically complex and high-impact patient populations in independent pharmacy. From polypharmacy and adherence challenges to fall risk, cognitive changes, and vaccine gaps, these patients require structured, proactive support. Yet many opportunities for intervention and revenue capture are missed in daily workflow. In this interactive workshop, you will identify high-risk medication patterns, implement practical strategies to improve adherence and medication safety, and develop scalable approaches to services such as compliance packaging, synchronization, vaccine gap closure, and caregiver engagement. You will leave with actionable tools and a focused plan to strengthen care for older adults while improving retention, operational efficiency, and sustainable growth. |
| CE Course Learning Objectives | 1. Identify common medication-related risks in older adults, including polypharmacy, fall risk, cognitive impairment, and high-risk medications. 2. Apply practical strategies to improve adherence and medication safety, including synchronization, compliance packaging, and caregiver engagement. 3. Recognize opportunities to close care gaps, including vaccine needs and device use optimization. 4. Integrate interventions into pharmacy workflow to improve consistency and team-based delivery of care. 5. Develop a focused implementation plan to enhance care for older adult patients while supporting retention and sustainable growth. |
Accreditation Details
Audience: P + T o RPh UAN: 0107-0000-26-219-L04-P
Tech UAN: 0107-0000-26-219-L04-T
Knowledge or Application: Application
CEU: 0.2 CEU or 2 Hours
| Time of Day | 3:00pm - 5:00pm |
|---|---|
| Room | Room 5 |
| Speaker Details |
Kyle Schoenhals, PharmD Timothy Aungst, PharmD |
| Course Description | Independent pharmacies are balancing increasing administrative demands with the need to grow front-end revenue and patient engagement. While AI is widely discussed, most pharmacy teams lack practical guidance on how to apply it safely and effectively to both streamline workflow and capture new revenue opportunities. In this hands-on workshop, you will learn how to leverage AI to reduce time spent on repetitive administrative tasks while also identifying and acting on front-end growth opportunities. You will create AI prompts, templates, and communication tools to support documentation, patient communication, OTC opportunity identification, merchandising, and marketing. You’ll leave with ready-to-use resources and a structured 30-day plan to free up time, enhance patient engagement, and strengthen front-end performance. |
| CE Course Learning Objectives |
1. Identify workflow inefficiencies and front-end revenue opportunities appropriate for AI-assisted optimization in the pharmacy setting. |
Audience: P + T
RPh UAN: 0107-0000-26-220-L04-P
Tech UAN: 0107-0000-26-220-L04-T
Knowledge or Application: Application
CEU: 0.2 CEU or 2 Hours
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CEimpact is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Obtain CPE credit by completing the course, followed by the exam (if applicable) and evaluation. When all requirements are complete, your course will appear in the Completed Courses tab of your CEimpact account. Access your CPE statement of credit at www.myCPEMonitor.net.