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Our Experts

A pharmacy acquisition advisor introduces a buyer to a seller

Meet our leaders

Our team of independent pharmacy professionals has decades of collective experience in marketing, pharmacy performance, merchandising, clinical services, payer contracting, and more. We're united in our belief that the best care is fundamentally local. That’s why we work together to provide you with all the guidance and resources you need to deliver the personalized care your community deserves.


Tim Cernohous
SVP & President, Community Retail & Long-Term Care
Jennifer Zilka
Jenni Zilka
Senior Vice President, Community & Specialty Pharmacy & President, Good Neighbor Pharmacy
Peter Kounelis
Peter Kounelis
Vice President, Managed Care Contracting
Phyllis Houston
Phyllis Houston, MSOL
Vice President, Pharmacy Enablement & Performance
Charlie Le Bon
Charlie Le Bon
Vice President, Expansion Services
Carla Frehn
Vice President, Retail Services, Good Neighbor Pharmacy
Lara Knudsen
Vice President, Marketplace Solutions Operations

Business Coaches

Our business coaches are at the heart of what we do. Many of them are former pharmacists and all of them have deep experience in the independent pharmacy space. From running a profitable business to optimizing care services to improving patient relationships, their relevant expertise and contacts with like-minded experts will help improve your practice.

Good Neighbor Pharmacy Managers

Our Good Neighbor Pharmacy managers are industry experts who know exactly how our programs can be leveraged to bring the best out of your business. They’ll work with your business coach to craft a plan specifically designed to simplify your operations, amplify your brand and protect your independence.

Managed Care Experts

Your patients know your value. Your PSAO should, too.

Elevate Provider Network is the only PSAO that combines strategic contracting, passionate advocacy, and substantial investments in your independent pharmacy’s clinical and financial success.* Our team uses their expertise in reimbursement, contracting, and independent pharmacy operations to protect your pharmacy’s patient access and financial viability. 

Advertising Managers

Establishing your brand as a presence in your community is fundamentally important for any pharmacy. Your advertising manager will work with you to create a marketing plan customized to your needs. You’ll develop a close relationship with your advertising manager through consultation sessions that cover everything from Google paid search to Facebook posts to advertising strategy.

Merchandising Specialists

Staffed with retail and pharmaceutical experts, our merchandising specialists will help set up your store's front end, manage your inventory more efficiently and optimize all of your merchandising practices. Using both national and local data, they'll help you determine what products will sell fastest in your specific community and implement specialized planograms.

Pharmacy Acquisition Advisors

Our Pharmacy Ownership Services team is comprised of experienced professionals with connections throughout the industry. Whether you're looking to buy or sell a pharmacy, our team will harness its network to help you find the most relevant fit. They're not simply consultants who offer one-time advice; they're relationship builders who will work closely with you through the long ownership transition process. They're committed to keeping independent pharmacies independent and excel at bringing together buyers and sellers at the right time for the right reasons.

Pharmacy Transformation Experts

When your pharmacy needs to make an important shift in its appearance, practices or operations, your business coach will work with our pharmacy transformation team to make sure its done the right way. Our team brings together experts from dozens of relevant industries. If your store needs a cosmetic change, our design and architectural support is unparalleled. If you need to shift your product approach, our buying and financial experts will deliver sound guidance. No matter how big or small the transformation, we have the team that can effectively support it.

Get in touch

At Good Neighbor Pharmacy, our expert team is aligned in its commitment to your needs and the interests of independent pharmacies across the United States. Want to know more about how Good Neighbor Pharmacy can amplify your brand, simplify your business operations and protect your independence?