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In-Store Experience

A patient looks at Good Neighbor Pharmacy brand over the counter products on the shelf

Simplify your business operations

We provide tools and guidance that help you enhance patient experience and boost sales.

A Good Neighbor Pharmacy business coach trains pharmacy staff members

Employee Development

A Good Neighbor Pharmacy business coach trains pharmacy staff members
Encourage your employees to be more effective in the workplace by treating them to an intensive course customized to the needs of your pharmacy. We combine industry best practices with the insight of your business coach to tailor a training program that will empower your staff to support your business goals to the best of their ability. Led by an expert instructor, your team will learn how to improve productivity, enhance patient satisfaction, identify new initiatives and better meet the needs of today’s customers.
A Good Neighbor Pharmacy business coach trains pharmacy staff members

Peer Perspectives: Developing Talent

Heidi of Drug World Pharmacies

Find out how Heidi Snyder and her Good Neighbor Pharmacy business coach worked together to create an empowering employee development program that improved staff engagement and helped take her business to the next level in just six months.

Patient Services

Inspire patients to fill their prescriptions on time and take their medication as directed by employing several methods proven to boost adherence. Using these tools and tactics under the guidance of your business coach will help you develop more influence over your patients so you can improve outcomes and optimize your prescription business all at the same time.


Identify opportunities to have a more positive impact on patient outcomes with the help of your business coach. Using a variety of tools and techniques, your coach will help you determine which patients need more attention and boost adherence. From communication to medication synchronization, receive guidance on how you should take action to have the greatest impact on your Star Ratings and your profitability.

Expo Rx Savings Card

Help patients afford their prescription medications by participating in this pharmacy-friendly program. This savings card gives patients competitive discounts on a wide variety of generic medications. There's no membership fee or enrollment process involved, so it's easy for any patient to start saving money the next time they visit your pharmacy.

Patient Engagement Center

Pinpoint individuals who may be impacting your Star measures performance and gain access to pharmacy benchmarking reports, adherence data, EQuIPP outliers and your Mirixa MTM cases. This will enable you to deliver more personalized, effective care to the patients who need it most.

Peer Perspectives: Increasing Adherence

Mindy & Chris of Hemmingsen Drug Store

Find out how Mindy Mundin, PharmD., and her husband Chris, B. Pharm., signed up 60% of their volume for their med sync program in just six months and doubled their annual goal.

Front-End Impact

Squeeze more revenue out of your front end by implementing a combination of proven programs designed to optimize your non-prescription business. Working closely with your business coach, you'll be able to finetune your operations and capitalize on high-performing special promotions. By simplifying how you source and market your over-the-counter products, you can create a more positive—and profitable—customer experience.

Front-End Effectiveness

Get the guidance you need to develop the right mix of products to carry in the front end of your pharmacy. Your business coach will help you determine top items and develop an action plan to increase your over-the-counter sales, monitor results and make adjustments to maximize your front-end revenue. You’ll also get assistance training your staff to ensure the front end of your pharmacy is a distinctive shopping destination that patients want to visit again and again.

Free Vitamin Program

Make sure your community is getting the nutrition they need by offering families a free 30-day supply of vitamins each month for every person in their household, including children, adults, expecting mothers and seniors. This program gives you the opportunity to help your patients save money on important supplements while increasing foot traffic to your pharmacy and building brand loyalty. As part of the program, we give you a substantial discount on four of our most popular private-label vitamins and supply you with a variety of marketing materials to promote this special offer to patients, prescribers, schools and more.

Front-End Kit

Enhance your front-end appeal with easy-to-follow guides and materials designed to optimize your non-prescription business. This kit gives you the tools you need to strengthen your front-end performance and a detailed rundown of how to implement changes, saving your staff time as they make adjustments that will have the biggest impact on your pharmacy.


Marketplace connects you to over 75 verified suppliers and a variety of unique products in categories such as beauty, snacks, toys, personal care and other everyday essentials all in one place, creating a faster, more efficient procurement experience, all through a single invoice.

Product Autoship

Ensure you always have enough inventory of fast-moving Good Neighbor Pharmacy brand products on hand, which is an effective way to keep value-oriented customers coming back to your pharmacy. By opting in to this convenient program, you’ll automatically receive monthly shipments and save 5-50% on all qualifying items. Plus, each product is guaranteed for full return privileges within standard return policy timeframes, so you never have to worry about overstock.

Price File Updates

Build satisfaction and loyalty among your customers by making sure your front-end prices are always competitive with the other stores in your area. We carefully track the latest trends in over-the-counter products and send you updated pricing files on a regular basis. You can simply upload these adjustments to your system and instantly apply the changes across all of the products in your front end.

Retail Remedy

Stay current on the latest over-the-counter promotions, new product announcements and industry trends with Retail Remedy, our monthly magazine designed specifically for your front-end manager and pharmacy staff. Inside each issue, you’ll find information on our top-selling products, as well as discounted pricing on more than 400 items. This is your guide to growing, merchandising and managing a more successful front end.

Zone Pricing

Get clear guidance on how you should price your over-the-counter products to be as competitive as possible in your community. By taking your location and the surrounding businesses into consideration, we’ll help you select the appropriate retail zone for your pharmacy, which automatically sets the prices for your entire front end. This maximizes your non-prescription sales while saving your staff time by eliminating the need for them to monitor and maintain prices.

Help your store stand out with our affordable brand products

With our full line of Good Neighbor Pharmacy brand products, you can offer your customers a wide variety of high-quality OTC items at an outstanding value—all while maximizing your margins and boosting brand recognition for your store.

Pharmacy shelves filled with Good Neighbor Pharmacy brand OTC allergy medication


Get hands-on help managing the merchandise in your front end. From pricing to planograms, we leverage the science behind consumer buying habits to create an inviting environment where your patients will want to shop. Save time as a merchandising expert guides you through front-end enhancements that deliver the best possible patient experience. By making it easy to shop in your pharmacy, you have the potential to increase revenue with every patient who walks through the door.

Retail Merchandising Specialist

Relieve your staff of time-consuming, front-end tasks by enlisting the help of a retail merchandise specialist. This expert will visit your pharmacy on a regular basis to implement planograms that ensure your shelves are stocked with the right high-margin, competitively priced items in the ideal layout. They’ll also package your expired or damaged products, so you get the maximum reimbursement from your unsaleable returns.


Pique the interest of customers and boost sales by using these helpful templates to merchandise your front end. Our planograms are based on extensive customer buying habit research to ensure that the most in-demand, over-the-counter categories are featured where they should be. By taking the guesswork out of finding the right product mix, all you need to do is follow the simple illustrations as you stock your shelves to optimize your front end and make the most of in-store traffic.

Unsaleable Returns

Process unsaleable returns using a simple online application and monitor progress as we work with manufacturers to get the best refund for you. Once you ship your expired or damaged products as instructed, we take care of the rest. We leverage relationships to maximize your reimbursement and reconcile your payments, so you never leave money on the table. This saves you time and makes it easier to manage inventory.

Premier Benefits

Take the risk out of reconciling returns with pre-funded payments and on-site support

Good Neighbor Pharmacy members receive faster, pre-funded payments within 45 days of being processed in one consolidated check. When you’re a Premier member, one of our merchandising specialists will come to your pharmacy to process and package your unsaleable items, lightening your administrative load and ensuring timely returns. That means less time worrying about reconciliation and more time caring for your patients.
A pharmacist checking his front-end inventory for unsaleable products
Good Neighbor Pharmacy branded signage in the front-end aisles of a pharmacy


Good Neighbor Pharmacy branded signage in the front-end aisles of a pharmacy
Showcase your distinctive brand inside and outside your pharmacy with custom signage, aisle markers, vinyl graphics, rugs and much more from our easy-to-use ordering platform. By installing high-quality, professional materials throughout your store, you’ll boost brand awareness and front-end appeal, helping you attract more foot traffic and keep customers coming back. Plus, we also offer a variety of supplemental Good Neighbor Pharmacy-branded items, so your customers know your business is backed by a name they can trust.
Good Neighbor Pharmacy branded signage in the front-end aisles of a pharmacy

Get in touch

At Good Neighbor Pharmacy, our expert team is aligned in its commitment to your needs and the interests of independent pharmacies across the United States. Want to know more about how Good Neighbor Pharmacy can amplify your brand, simplify your business operations and protect your independence?