From your front end to your fiscal reports, our team of specialized experts will partner with you to optimize the core value centers of your independent pharmacy by implementing the right programs and services for your business. And as you connect these modular solutions together with the help of your dedicated business coach, you begin to unlock the full value of Good Neighbor Pharmacy®.
In-Store Experience | Marketing
Managed Care | Business Performance
- Employee Development
Encourage your employees to be more effective in the workplace by treating them to an intensive training taught by our business coaches and tailored to the needs of your pharmacy.
- Front-End Impact
Squeeze more revenue out of your front end by implementing a combination of proven programs designed to optimize your non-prescription business.
- Patient Services
Inspire patients to fill their prescriptions on time and take their medication as directed by employing several methods proven to boost adherence.
Get hands-on help managing the merchandise in your front end. From pricing to planograms, we leverage the science behind consumer buying habits to create an environment where your patients will want to shop.
Showcase your distinctive brand inside and outside your pharmacy with custom signage, aisle markers, vinyl graphics, rugs and much more from our easy-to-use ordering platform.
- Prescriber and Patient Strategies
Leverage data with the help of your business coach to gain a better understanding of who your customers are and who is prescribing which types of medications near you.
- Community Marketing
Build a more powerful presence on Facebook and secure stronger positioning in Google search results with a dedicated expert who will help you connect more effectively with the people in your community.
- Local Brand Support
Let your community know who you are by carefully controlling how your brand is displayed to the public. We give you helpful tools and extensive support to manage your pharmacy’s marketing efforts, appearance in search results, online presence and much more.
- National Brand Awareness
Benefit from the pervasive brand recognition and trust of Good Neighbor Pharmacy as we advertise nationally in support of our monthly health themes and promote the value of community pharmacies like yours.
We amplify your voice on Capitol Hill by providing tools and resources at OurIndependentVoice.com to help you join us in the advocacy movement, while our Government Affairs team works tirelessly to support legislative change at the state and federal levels in Washington, D.C.
- Strategic Contracting
Maximize your profit margins with our PSAO, Elevate Provider Network, as we model and negotiate smarter payer contracts based on our long-term strategy for managing the impact of preferred cost-share networks.
- Pre and Post Edit
Minimize your risk of making costly reimbursement mistakes by using this helpful tool, which automatically reviews every submission for data accuracy and applies real-time edits.
- Claims Reconciliation
Avoid write-offs with our sophisticated reconciliation software that tracks every reimbursement for you and provides you with the tools you need to chase claims.
- Central Pay
Get complete cash flow visibility so you can see when your cash is tied up in receivables or when claim errors are preventing you from getting the reimbursement you deserve.
- MAC Challenges
Have MAC challenges handled on your behalf with full visibility into your active challenges, cases with favorable outcomes and legislation pending.
- Benchmarking and Analytics
From quick-hit overviews to flexible dashboards with comprehensive details, we make sure you have the most important data points at your disposal, along with expert insight to help you make the most of it.
- Financial Management
Gain a clearer understanding of the key profit drivers in your pharmacy as your business coach evaluates your financials, highlights areas of opportunity and benchmarks your pharmacy against your peers.
- Labor and Productivity
Reassess your productivity levels with the help of your business coach and take steps to reduce the cost of your payroll—the biggest expense category in your pharmacy.
- Inventory Management
Increase your operational efficiency with guidance on how to craft an action plan that strikes the perfect balance between having too much and too little on the shelves.
- Protecting Profitability
Make sure you’re getting the best reimbursement possible by reviewing proprietary analytics with your business coach and identifying any claims that may have resulted in profit leakage due to pricing discrepancies or manual error.