Enhance your pharmacy operations by focusing on your value centers
From your front end to your fiscal reports, our team of specialized experts will partner with you to optimize the core value centers of your independent pharmacy by implementing the right programs and services for your business. And as you connect these modular solutions together with the help of your dedicated business coach, you begin to unlock the full value of Good Neighbor Pharmacy®.
Join Good Neighbor Pharmacy today and you'll get access to our entire suite of modular solutions for one, all-inclusive membership fee. These business-building programs and services are flexible enough to function on their own, but they perform exponentially better when stacked together. We'll work together to help you implement the ones that fit your pharmacy operations today and continue to expand the possibilities of what your business can do for your community year after year.
Keep reading to learn more about what’s included in each value center or use the buttons below to jump to a specific area.
In-Store Experience
Grow your front end and streamline your pharmacy operations with in-store support from a merchandising specialist
Everything your patients encounter while visiting your pharmacy contributes to their overall experience—from the sign outside your store to the products on your shelves to the smiles on your employees’ faces. Creating a convenient, enjoyable and memorable environment can mean the difference between a one-time visit and a lifelong customer, so it’s crucial that you optimize every element of your front end. To help you leave a positive impression on every person who walks through your door, we provide proven tools and expert guidance that will make it easier to deliver the type of experience your patients are craving.
- Employee Development
Encourage your employees to be more effective in the workplace by treating them to an intensive training taught by our business coaches and tailored to the needs of your pharmacy.
- Front-End Impact
Squeeze more revenue out of your front end by implementing a combination of proven programs designed to optimize your non-prescription business.
- Patient Services
Inspire patients to fill their prescriptions on time and take their medication as directed by employing several methods proven to boost adherence.
- Merchandising
Get hands-on help managing the merchandise in your front end. From pricing to planograms, we leverage the science behind consumer buying habits to create an environment where your patients will want to shop.
- Signage
Showcase your distinctive brand inside and outside your pharmacy with custom signage, aisle markers, vinyl graphics, rugs and much more from our easy-to-use ordering platform.
Marketing
Amplify your pharmacy marketing with hands-on help from an experienced advertising manager
Your pharmacy is so much more than a place to get prescriptions filled. It’s a one-of-a-kind destination for personalized care that serves your community in a way that only your pharmacy can. However, conveying that message in a compelling way to all the potential patients within driving distance of your pharmacy seems like an impossible task. But with customizable marketing tools and a dedicated pharmacy advertising manager on your side, connecting with your target audience is easier than you think. We’ll help you attract more patients and build loyalty by executing proven marketing strategies that showcase your unique brand and extend your reach within your community.
- Prescriber and Patient Strategies
Leverage data with the help of your business coach to gain a better understanding of who your customers are and who is prescribing which types of medications near you.
- Community Marketing
Build a more powerful presence on Facebook and secure stronger positioning in Google search results with a dedicated expert who will help you connect more effectively with the people in your community.
- Local Brand Support
Let your community know who you are by carefully controlling how your brand is displayed to the public. We give you helpful tools and extensive support to manage your pharmacy’s marketing efforts, appearance in search results, online presence and much more.
- National Brand Awareness
Benefit from the pervasive brand recognition and trust of Good Neighbor Pharmacy as we advertise nationally in support of our monthly health themes and promote the value of community pharmacies like yours.
- Advocacy
We amplify your voice on Capitol Hill by providing tools and resources at OurIndependentVoice.com to help you join us in the advocacy movement, while our Government Affairs team works tirelessly to support legislative change at the state and federal levels in Washington, D.C.
Managed Care
Align with a pharmacy partner that will help you thrive in a challenging reimbursement environment
As an independent, you have the flexibility and the freedom to adapt your business to the needs of your community faster than your competitors can, but you’re fighting a losing battle if you can’t evolve in a profitable way. We know that improving the health of your patients starts with having a healthy business, which is why we combine actionable analytics, technology and professional services to ensure you get the reimbursement you deserve. By negotiating ideal contracts that maximize your profit margins and providing resources that minimize your profit leakage, we handle the biggest threats to your pharmacy business so you can focus on your patients.
- Strategic Contracting
Maximize your profit margins with our PSAO, Elevate Provider Network, as we model and negotiate smarter payer contracts based on our long-term strategy for managing the impact of preferred cost-share networks.
- Pre and Post Edit
Minimize your risk of making costly reimbursement mistakes by using this helpful tool, which automatically reviews every submission for data accuracy and applies real-time edits.
- Claims Reconciliation
Avoid write-offs with our sophisticated reconciliation software that tracks every reimbursement for you and provides you with the tools you need to chase claims.
- Central Pay
Get complete cash flow visibility so you can see when your cash is tied up in receivables or when claim errors are preventing you from getting the reimbursement you deserve.
- MAC Challenges
Have MAC challenges handled on your behalf with full visibility into your active challenges, cases with favorable outcomes and legislation pending.
Business Performance
Get expert guidance on everything from cash flow to pharmacy compliance
To understand what’s working in your pharmacy and what isn’t, you not only have to gather extensive data from every area of your business, but you also need to leverage deep insight to figure out what it all means. That’s where the expertise of your business coach makes all the difference. Our coaches have many years of independent pharmacy experience under their belts and a unique ability to translate numbers on the page into simple steps you can take to improve your business. They walk you through every report and offer straightforward guidance so you can make confident, data-driven business decisions that maximize the efficiency of your pharmacy.
- Benchmarking and Analytics
From quick-hit overviews to flexible dashboards with comprehensive details, we make sure you have the most important data points at your disposal, along with expert insight to help you make the most of it.
- Financial Management
Gain a clearer understanding of the key profit drivers in your pharmacy as your business coach evaluates your financials, highlights areas of opportunity and benchmarks your pharmacy against your peers.
- Labor and Productivity
Reassess your productivity levels with the help of your business coach and take steps to reduce the cost of your payroll—the biggest expense category in your pharmacy.
- Inventory Management
Increase your operational efficiency with guidance on how to craft an action plan that strikes the perfect balance between having too much and too little on the shelves.
- Protecting Profitability
Make sure you’re getting the best reimbursement possible by reviewing proprietary analytics with your business coach and identifying any claims that may have resulted in profit leakage due to pricing discrepancies or manual error.