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Enhance your pharmacy operations by focusing on your value centers

From your front end to your fiscal reports, our team of specialized experts will partner with you to optimize the core value centers of your independent pharmacy by implementing the right programs and services for your business. And as you connect these modular solutions together with the help of your dedicated business coach, you begin to unlock the full value of Good Neighbor Pharmacy®.

Join Good Neighbor Pharmacy today and you'll get access to our entire suite of modular solutions for one, all-inclusive membership fee. These business-building programs and services are flexible enough to function on their own, but they perform exponentially better when stacked together. We'll work together to help you implement the ones that fit your pharmacy operations today and continue to expand the possibilities of what your business can do for your community year after year.

Keep reading to learn more about what’s included in each value center or use the buttons below to jump to a specific area.

 

In-Store Experience

Grow your front end and streamline your pharmacy operations with in-store support from a merchandising specialist

Everything your patients encounter while visiting your pharmacy contributes to their overall experience—from the sign outside your store to the products on your shelves to the smiles on your employees’ faces. Creating a convenient, enjoyable and memorable environment can mean the difference between a one-time visit and a lifelong customer, so it’s crucial that you optimize every element of your front end. To help you leave a positive impression on every person who walks through your door, we provide proven tools and expert guidance that will make it easier to deliver the type of experience your patients are craving.
An independent pharmacist managing his front-end inventory
  • Employee Development
    Encourage your employees to be more effective in the workplace by treating them to an intensive training taught by our business coaches and tailored to the needs of your pharmacy.
  • Front-End Impact
    Squeeze more revenue out of your front end by implementing a combination of proven programs designed to optimize your non-prescription business.
  • Patient Services
    Inspire patients to fill their prescriptions on time and take their medication as directed by employing several methods proven to boost adherence.
  • Merchandising
    Get hands-on help managing the merchandise in your front end. From pricing to planograms, we leverage the science behind consumer buying habits to create an environment where your patients will want to shop.
  • Signage
    Showcase your distinctive brand inside and outside your pharmacy with custom signage, aisle markers, vinyl graphics, rugs and much more from our easy-to-use ordering platform.
 

Marketing

Amplify your pharmacy marketing with hands-on help from an experienced advertising manager

Your pharmacy is so much more than a place to get prescriptions filled. It’s a one-of-a-kind destination for personalized care that serves your community in a way that only your pharmacy can. However, conveying that message in a compelling way to all the potential patients within driving distance of your pharmacy seems like an impossible task. But with customizable marketing tools and a dedicated pharmacy advertising manager on your side, connecting with your target audience is easier than you think. We’ll help you attract more patients and build loyalty by executing proven marketing strategies that showcase your unique brand and extend your reach within your community.
One woman showing her phone to a friend as they walk
  • Prescriber and Patient Strategies
    Leverage data with the help of your business coach to gain a better understanding of who your customers are and who is prescribing which types of medications near you.
  • Community Marketing
    Build a more powerful presence on Facebook and secure stronger positioning in Google search results with a dedicated expert who will help you connect more effectively with the people in your community.
  • Local Brand Support
    Let your community know who you are by carefully controlling how your brand is displayed to the public. We give you helpful tools and extensive support to manage your pharmacy’s marketing efforts, appearance in search results, online presence and much more.
  • National Brand Awareness
    Benefit from the pervasive brand recognition and trust of Good Neighbor Pharmacy as we advertise nationally in support of our monthly health themes and promote the value of community pharmacies like yours.
  • Advocacy
    We amplify your voice on Capitol Hill by providing tools and resources at OurIndependentVoice.com to help you join us in the advocacy movement, while our Government Affairs team works tirelessly to support legislative change at the state and federal levels in Washington, D.C.

Managed care

Elevate Provider Network – fully aligned with your values and challenges

We understand that independent pharmacies need a PSAO that is fully aligned with the values and challenges of independent pharmacy. That’s why Elevate Provider Network, our PSAO, makes decisions in the best interest of our independent pharmacy members. We are fighting post-adjudication recoupments of all kinds through negotiations and continued advocacy efforts with legislators
An independent pharmacist ordering prescription medications on a desktop computer

A healthier, more financially secure future for your pharmacy
Independent pharmacies need a PSAO that isn’t perpetuating an outdated business model that commoditizes them. Instead, you need a forward-thinking advocate that meets your needs today and invests in your future.

Elevate protects your viability and preserves your ability to serve your community:
• Avoids, delays, and reduces post-adjudication recoupments of any kind.
• Contracting strategy results in substantial savings for Elevate members.**
• Substantial savings make a significant difference in your pharmacy’s bottom line.**

Your patients value you and so does Elevate
Elevate Provider Network contracts differently, and our strategy is based on the belief that patients pick their pharmacy first and then they pick their plan. Elevate rejects the idea that all pharmacies are an interchangeable commodity with no incremental value. This is because we respect and trust the strong bond that independent pharmacists build with their patients.

That’s why we fight for fair compensation for the value our pharmacies deliver
Elevate’s selective contracting strategy:
• Preserves patient access
• Protects independent pharmacies’ viability
• Promotes independent pharmacist- provided vital clinical services

*Based on 2023 Drug Channels PSAO contracting comparison, June 2023 IQVIA Rx  growth  report,  and  Elevate  claims  data;  participation  in  major advocacy events, hundreds of federal and state calls to action for provider status, PBM regulation, and DIR reform; subsidized Elevate program offerings, contributions to NCPA and other organizations representing best interests of independent pharmacy, investment in advocacy for independent pharmacy.

**Elevate data, based on average pharmacy filling 5,000 claims per month. Savings and results may vary. 
††NCPA

 

Business Performance

Get expert guidance on everything from cash flow to pharmacy compliance

To understand what’s working in your pharmacy and what isn’t, you not only have to gather extensive data from every area of your business, but you also need to leverage deep insight to figure out what it all means. That’s where the expertise of your business coach makes all the difference. Our coaches have many years of independent pharmacy experience under their belts and a unique ability to translate numbers on the page into simple steps you can take to improve your business. They walk you through every report and offer straightforward guidance so you can make confident, data-driven business decisions that maximize the efficiency of your pharmacy.
A pharmacy business coach helping an independent pharmacist optimize his inventory
  • Benchmarking and Analytics
    From quick-hit overviews to flexible dashboards with comprehensive details, we make sure you have the most important data points at your disposal, along with expert insight to help you make the most of it.
  • Financial Management
    Gain a clearer understanding of the key profit drivers in your pharmacy as your business coach evaluates your financials, highlights areas of opportunity and benchmarks your pharmacy against your peers.
  • Labor and Productivity
    Reassess your productivity levels with the help of your business coach and take steps to reduce the cost of your payroll—the biggest expense category in your pharmacy.
  • Inventory Management
    Increase your operational efficiency with guidance on how to craft an action plan that strikes the perfect balance between having too much and too little on the shelves.
  • Protecting Profitability
    Make sure you’re getting the best reimbursement possible by reviewing proprietary analytics with your business coach and identifying any claims that may have resulted in profit leakage due to pricing discrepancies or manual error.
 
All our solutions are rooted in understanding and respecting what makes your pharmacy unique. We’ll partner with you and focus on your individuality to bring out the best in your one-of-a-kind business, because the Good Neighbor Pharmacy program is as customizable as you need it to be.

Ready to make your core value centers stronger than ever? Fill out this form and a Good Neighbor Pharmacy team member will contact you with more information.