The value of the pharmacy-patient relationship

Independent pharmacists see their patients more frequently than any other clinician, allowing them to foster a rapport that enhances medication adherence, follow-up visits, and overall health management.* “Everything you need to get to goal or to stay healthy is a behavioral issue,” Kounelis emphasizes, highlighting that these interactions are crucial for promoting healthy lifestyle changes among patients.

Elevate Provider Network is committed to preserving this vital interaction by advocating against the commoditization of pharmacy services. Elevate Provider Network is focused on legislative priorities such as fair reimbursement, Provider Status, access to serve patients, and other issues critical to independent pharmacy. As Tim Jones, Senior Director of Managed Care for Elevate Provider Network, states, “Elevate’s actions as a PSAO have been consistent...preserving, protecting, and promoting independent pharmacy.” This steadfast commitment helps pharmacists to focus on providing personalized care without the pressure of compromising their values for volume or profit.

Elevate Provider Network not only champions the significance of interpersonal relationships but also focuses on their member pharmacies’ financial viability when contracting with payers. As Shaun Henry, Senior Director of Contracting for Elevate Provider Network, explains, “Elevate has data-driven strategies to negotiate with PBMs, helping our pharmacies maintain financial viability. This strategic approach allows independent pharmacies to focus on what they do best—building relationships with their patients.”

Elevate Provider Network understands that the future of healthcare lies in the hands of those who prioritize patient relationships. As independent pharmacists continue to engage with their communities, they play a pivotal role in addressing healthcare disparities, particularly in underserved areas. Kounelis underscores this point: “The American public and the federal and state political class are increasingly recognizing the value of pharmacies.”

The pharmacy-patient relationship is a critical factor in achieving optimal health outcomes. Elevate Provider Network stands firmly behind independent pharmacies, ensuring they have the support and resources needed to nurture these essential connections. As independent pharmacists adapt to changing healthcare landscapes, their commitment to patient care will remain their greatest asset.

^{* Berenbrok LA, Gabriel N, Coley KC, Hernandez I. Evaluation of Frequency of Encounters with Primary Care Physicians vs Visits to Community Pharmacies Among Medicare Beneficiaries. JAMA Network Open. 2020;3(7):e209132. doi:10.1001/jamanetworkopen.2020.9132}