Over the past several months, we’ve used this series to highlight some of the different ways we’re evolving our solutions to help you overcome the challenges of the COVID-19 pandemic. Sharing these updates has also given us the opportunity to celebrate the successes of our Good Neighbor Pharmacy members as they continue to adapt quickly and go the extra mile for their patients during these difficult times.
Your stories prove that the power of Good Neighbor Pharmacy is ultimately the product of our members’ strength and resolve. Your commitment to your patients is unrivaled and your entrepreneurial spirit is what inspires us to develop the kind of solutions that will help you deliver more personalized care to your unique community.
Everyone on the Good Neighbor Pharmacy team has been reflecting on the poise and persistence you’ve shown throughout the year and our leaders would like to share a few sentiments before we head into the holidays.
President, Good Neighbor Pharmacy, and Senior Vice President, Community and Specialty Pharmacy, AmerisourceBergen
Thank you all for being fearless this year and for doubling down on what makes you so valued—the personalized and local manner in which you provide care to those in your community. Your patients need you more than ever and you continue to rise to the occasion. You have once again proven that community pharmacies are a vital member of the health care team. You deliver a level of care that simply cannot be provided online, or by a “bot” pharmacist, and I am so grateful for the privilege of serving the best community pharmacies on the planet! Thank you for being fearless and happy holidays!
Senior Vice President, Good Neighbor Pharmacy Field Programs & Services
The pandemic truly shined a light on the role that our Good Neighbor Pharmacy members play in their communities. Not only did you provide top-notch clinical care, but you also cared for your patients and communities in different ways like food drives, delivering groceries along with prescriptions and checking on homebound seniors. And you did all this while completely adjusting your workflow and keeping your staff safe. I feel so lucky that I have the privilege of working with all you hometown heroes each and every day, pandemic or no pandemic.
Vice President, Business Coaching, Good Neighbor Pharmacy
I would like to say thank you to all of our Good Neighbor Pharmacy family for the exemplary community support you have provided throughout this unprecedented year. You never flinched when the pandemic forced you to change your operational workflow; you simply made increased delivery, drive-thru and curbside services the new norm. You continued to be sympathetic and caring while meeting the healthcare needs of your patients, even as you were faced with illness and staffing issues of your own. Your business was turned upside down as you put safeguards in place for your staff and patients. Regardless if it was financial uncertainty, front-end challenges, inventory swells or changes in labor and productivity, you took on every obstacle while looking for new opportunities to provide enhanced care and more clinical services for your patients. It’s been my pleasure to hear the success stories you have experienced with the Business Coaching team. Thank you for your continued courageous efforts, the solutions you provide every day for your patients, and for allowing us to be part of your journey throughout 2020.
Senior Director, Marketing and Advertising, Good Neighbor Pharmacy
The Good Neighbor Pharmacy Marketing and Advertising team has been honored to support you through the pandemic with our digital and social media marketing tools. We are also very thankful we were able to have these solutions in place prior to COVID-19 so you had time to get comfortable using them before they became a necessity. We know how important it is for everyone in your community to be able to find you online and learn about the services you offer, so we have been working tirelessly to adapt right along with you, provide timely guidance and create hundreds of COVID-19 marketing materials. Your creativity and perseverance are what keep us going and we will continue to be here supporting you and driving patients to your pharmacy with our digital tools through all the challenges ahead.
Senior Director, Merchandising and Pharmacy Transformation Services, Good Neighbor Pharmacy
I know this has been a challenging year, but thank you for taking the time to engage virtually with your Good Neighbor Pharmacy merchandiser to keep your front end as up to date as possible. We are doing everything we can to get back into your store safely and help you optimize your front end in person. We miss you and look forward to seeing you as soon as we possibly can! Happy holidays!
Charlie Le Bon
Senior Director, Pharmacy Ownership Group, AmerisourceBergen
The Pharmacy Ownership group would like to thank all our Good Neighbor Pharmacy members for their outstanding efforts as both pharmacy owners and community leaders, especially the entrepreneurial buyers who have marched forward in their acquisition of a community pharmacy during COVID-19. These entrepreneurs are taking the challenge of COVID-19 and turning into an opportunity. They are shaping the future of community pharmacy-based patient care and improving patient outcomes, and we are honored to support them in every way we can.
National Director, Managed Care, Elevate Provider Network
Each of you has fought a courageous battle in 2020. You pivoted on a dime and did whatever you could to continue providing critical care to your communities, all while protecting the health of your families, your employees and your patients. You have been a powerful source of hope during these uncertain times, and for that, Elevate Provider Network thanks you. You are the reason we do what we do!
Senior Director, Good Neighbor Pharmacy Member Services
The Good Neighbor Pharmacy Member Services team is proud to welcome 537 new members into the Good Neighbor Pharmacy family this year! Another 547 of you decided to diversify your patient offerings by expanding into pet health. We are honored to support you through this exciting growth and expansion as you provide an unmatched level of service to your communities. Once again, your patients have spoken, ranking you #1 in Customer Satisfaction with Chain Drug Store Pharmacies in the J.D. Power U.S. Pharmacy Study (nine times in the last 11 years) and Newsweek's "America's Best Customer Service" for Pharmacies and Drugstores (two years in a row). We couldn’t be more thrilled that you continue to be recognized for how well you treat your patients. You truly deserve these accolades and so much more. Have a safe and happy holiday season!