Bravely serving communities one patient at a time
Independent pharmacies have gone above and beyond for their communities over the past several years, caring for their patients better than anyone else.
They ease burdens, fill gaps, provide safe havens and lift spirits, giving back in a myriad of creative ways. From education to vaccination and all the acts of kindness in between, there are countless examples of humble heroism taking place every day in pharmacies across the country.
We highlighted dozens of inspiring stories during the COVID-19 pandemic and know that independent pharmacists continue to act fearlessly as we forge forward into the future of pharmacy. We’re proud to profile even more stories of resilience and bravery here.
Brooklyn, New York
Badges of courage
We believe your fearlessness should be on full display so your community knows they can count on you through these difficult times. Use these graphics on your website and on social media to remind your patients that you're always fighting for them.
Once Plano Pharmacy received word that they were approved to receive COVID-19 vaccine as part of the Texas state-run program, they immediately ramped up their efforts to get patients signed up on their waiting list. Before long they were receiving allocations, scheduling appointments, and vaccinating healthcare workers, people with medical conditions, and people 65 and older per state and CDC guidelines. They are proudly serving the Dallas-Fort Worth area and delivering patient experiences that are exceeding expectations.
From the patient’s perspective
Glynnis, a senior director of human resources at AmerisourceBergen, was waiting patiently with her spouse to hear from their family physician about getting the COVID-19 vaccine in the doctor’s office. They were both eligible to receive their shots based on the vaccination phase Texas was in at the time, but they still hadn’t been notified about scheduling an appointment. That’s when one of her neighbors told her that their local Good Neighbor Pharmacy, Plano Pharmacy, had the Moderna vaccine and was accepting appointments for eligible patients.
“Imagine my surprise when I discovered one of our customers was vaccinating close by. My spouse and I were both able to schedule appointments and get our shots. It was great seeing all the hard work of my colleagues at AmerisourceBergen and Good Neighbor Pharmacy coming to fruition right here in my community. Together with independent pharmacies like Plano Pharmacy, we’re making such an impact.”
Harry Race Pharmacy
Quality Care Pharmacy
Quality Care Pharmacy is participating in Phase 1A of Pennsylvania’s state-run program alongside the other stores in their pharmacy group, Adams Cumberland Pharmacy, Albert's Pharmacy, BigSpring Pharmacy, Holly Pharmacy, Mauch Chunk Pharmacy, and West Perry Pharmacy. Together, they’re vaccinating those most at risk of illness, including health care workers, patients living in long-term care facilities, people age 65 and older, and individuals with high-risk conditions. They’ve also held vaccination clinics for first responders like the members of the Cumberland Goodwill EMS and Newville EMS. In their first four weeks of vaccinating, the pharmacies have administered more than 16,000 doses of the COVID-19 vaccine to customers from all corners of Pennsylvania.
From the patient’s perspective
Drew, a two-time cancer survivor and bone marrow transplant recipient, was told by his oncologist that he was qualified to receive a COVID-19 vaccination as part of Phase 1A and that he should contact his family doctor as soon as possible to schedule an appointment. Unfortunately, his primary care physician wasn’t vaccinating.
Drew was then bounced around a few different avenues without any luck. Losing hope, he reached out to Good Neighbor Pharmacy to see if any of our independent stores were participating in Phase 1A. Within a couple hours, a Good Neighbor Pharmacy manager connected with the Business Coaching team and coach Brandon Antinopoulos was on the phone talking to Drew about his options.
At that time, there weren’t any Good Neighbor Pharmacy members vaccinating in Philadelphia where Drew is located, but Brandon shared that Quality Care Pharmacy and their affiliated stores had received allocations and were hosting clinics in the Harrisburg area. Drew was more than willing to make the 100-mile drive to get the vaccine, which for him was absolutely necessary due to his high-risk status. Brandon provided him the web address to the pharmacy’s scheduling platform over the phone and Drew was able to book his appointment on the spot. Quality Care Pharmacy's digital scheduling platform makes it very easy for customers to schedule an appointment for the COVID-19 vaccine and the software automatically schedules the follow-up dose, which helps to ensure the second dose is not missed.
“I actually got through. I can’t believe this. Is this true? Thank you SO MUCH! I really can't thank you enough. All good vibes your way.”
Marion and Salem, Kentucky
Thank you to every fearless pharmacy far and wide
Hickory Hill Pharmacy
Moundsville, West Virginia
Dan’s Wellness Pharmacy
How are you helping your community overcome COVID-19?
Whether you’re actively vaccinating or supporting your patients in other ways, we want to showcase your story and the best practices you’ve learned with your peers. Tell us what your new workflow looks like, how you’re scheduling appointments, what the response from your community has been, and anything else you want to share. Fill out the following form, upload your pictures, and we’ll highlight how your team is making a difference in your community.