Business Performance Success Story: Capturing Revenue Generating Opportunities
By Good Neighbor Pharmacy
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Over $25,000 generated in patient intervention revenue
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1000+ additional patient touchpoints driving health outcomes
Infinity Pharmacy
“I see this as new money to be earned, new income, while also improving our compliance and keeping our patients healthy.”
Infinity Pharmacy’s Journey: Key Achievements
“I didn’t know anything about the EQUIPP opportunities that were available prior to our discussions, and even if I did, I would not have known how to take advantage of them without the help of my Business Performance Coach.”
Mid-Year Progress, Persistence and Regional Leadership
In just two months, Infinity Pharmacy achieved remarkable success by capturing 78% of available CBP opportunities. This accomplishment was driven by Business Performance Coaching collaboration and a strong emphasis on patient outreach that also advanced adherence monitoring initiatives. Ranking #1 regionally in CBP completions and converting $3100 in results, the pharmacy demonstrated effective use of EQUIPP tools and a commitment to patient care.
Expanding Knowledge and Capabilities
In November 2024, The Business Performance Coach helped refine operational efficiency at Infinity Pharmacy, enabling the team to dedicate more time to revenue-generating opportunities. This allowed Infinity Pharmacy to fully leverage enhanced services and pay-for performance programs, demonstrating excellence across multiple initiatives.
Maintaining Momentum in 2025
“The Business Performance Coach pushed me to take action on these opportunities, I didn’t understand why we were discussing this and how big of a financial opportunity it really was until I went into EQUIPP to complete them. I didn’t know how much money was truly available to me.”
Outcome Success Factors:
- Good Neighbor Pharmacy Network: Good Neighbor Pharmacy and Elevate Provider Network membership provided Infinity Pharmacy access to advanced tools and resources like EQUIPP Enhanced Services and payer Quality Improvement Programs, enabling them to identify opportunities and provide patient care while driving revenue growth.
- Business Performance Coaching: The Business Performance Coach played an instrumental role, offering platform training, tailoring guidance for available revenue opportunities, troubleshooting access issues, and celebrating milestones, helping the pharmacy stayed aligned with its strategic goals.
- EQUIPP Enhanced Services: EQUIPP tools allowed Infinity Pharmacy to effectively track and prioritize opportunities enhanced services, and pay-for-performance Quality Improvement Programs, optimizing their impact on both revenue and patient health outcomes.
Revenue Growth: Over $25,000 generated through blood pressure and adherence interventions in the past two years.
Patient Interactions: More than 970 LAMP and 300 CBP interventions completed.
Improved Outcomes: Significant advancements in medication adherence and chronic disease management.
Infinity Pharmacy’s journey exemplifies how independent pharmacies can thrive by utilizing Good Neighbor Pharmacy's support, leveraging available resources, staying persistent, and prioritizing patient care. Their story highlights the impact of innovation, collaboration, and unwavering dedication to enhancing patient outcomes
