The Power of Good Neighbor Pharmacy

Providing Time for Care
Lightning bolts in the night sky

Good Neighbor Pharmacy was ranked Highest in Customer Satisfaction with Chain Drug Store Pharmacies in the J.D. Power 2021 U.S. Pharmacy Study. Our family of pharmacies has earned this remarkable distinction five years in a row and 10 out of the last 12 years, proving that our members have an enduring commitment to delivering first-class patient care. But what’s the secret behind winning over patients year after year?

We believe it’s the extra time that the pharmacists and pharmacy staff in the Good Neighbor Pharmacy network spend with their patients that makes all the difference. They listen, share candid advice, and are quick to get out from behind the counter to offer a helping hand. They build personal relationships with their patients because they know health is as personal as it gets. And since they’re independently owned and locally operated, they have the freedom to give their patients as much time as needed.

That’s not to say all the outstanding teams in our network of pharmacies have an endless supply of free time on their hands. In fact, it’s quite the opposite. The daily demands of the pharmacy business typically have them stretched thin. But that’s why Good Neighbor Pharmacy offers such a wide range of solutions and has a diverse team of experts deployed across the country — to help you simplify your business operations so you have more time to dedicate to delivering top-notch patient care.

Our business coaches, retail merchandising specialists, advertising managers, and managed care experts are all working together to lighten your load. Whether they’re helping you decipher your financials or implement a new planogram, our team is focused on taking time-consuming tasks off your plate and finding new ways to help you work smarter. Because we know when a Good Neighbor Pharmacy member gets the opportunity to go beyond filling prescriptions, they’re going to do something amazing for their patients.

One way our team is helping you spend more time where it matters is with our thoughtful digital marketing strategies and support. For example, our dedicated advertising managers handle robust Google advertising campaigns on behalf of the Good Neighbor Pharmacy members they serve. This powerful marketing tactic delivers your ads to people in your community when they’re searching on Google or browsing their favorite websites. Not only is this highly cost efficient and effective, but you don’t have to worry about the time required to manage it. Your advertising manager handles the execution and ongoing management of the campaign so you can focus on delivering high-touch care to the new patients you’re attracting to your store in the background.

With the time we help you save on Google advertising, as well as social media marketing, local listings management, and many other digital marketing efforts, you can devote that much more of your day to patient care services. We also give you plenty of guidance and support to help you make the most of those extra minutes. Whether you want to focus on med sync, point-of-care testing, or vaccinations, your business coach will work with you to optimize the things you currently offer and help you implement new services tailored to your community. They’ll get you moving in the right direction and keep you on track as you continuously improve what you do.

This mix of efficiency, optimization, and marketing support gives Good Neighbor Pharmacy members more time to spend with patients, and that’s critical to customer satisfaction. So, if you’ve been feeling like there aren’t enough hours in the day to deliver the kind of patient experience you envision, our team of experts is here to help.

 

Get more time to spend with your patients so you can provide truly personalized care.

 
A pharmacist helping a patient select an over-the-counter item
Good Neighbor Pharmacy received the highest score among chain drug store pharmacies in the J.D. Power 2010, 2011 (tie), 2013-2015, 2017-2021 U.S. Pharmacy Satisfaction Studies of customers’ satisfaction with their pharmacy. Visit jdpower.com/awards