#1 in Customer Satisfaction with Chain Drug Store Pharmacies
- #1 in pharmacy offerings meeting needs
- #1 in resolving problems or complaints
- #1 in ability to get prescriptions
- #1 in people
- #1 in helping save time or money
- #1 in digital channels – website, mobile app, text
- #1 in my level of trust
This award continues to represent Good Neighbor Pharmacy’s commitment to delivering high-quality, personalized patient care and advocating equitable community access to pharmacist services.
This extraordinary level of dedication and compassion is nothing new. Good Neighbor Pharmacy ranked Highest in Customer Satisfaction with Chain Drug Store Pharmacies for the first time in 2010. Since then, we’ve won 13 trophies in this category, showing that a diverse group of patient-focused independent pharmacies, with the right support and resources, can outperform any competitor each year.
2,500+ independent pharmacies driven by one common goal
From nimble, urban corner stores to sprawling, suburban healthcare hubs to crucial, rural outposts, our members are fully engrained in their unique community and shape their business to best serve their specific patient base. Every Good Neighbor Pharmacy member is one of a kind because of this, but there’s something all our stores have in common: They’re passionate about delivering exceptional service to their patients every single day. We’re proud to be the partner that supports and empowers an exceptional level of patient care.
Good Neighbor Pharmacy received the highest score among chain drug store pharmacies in the J.D. Power 2010, 2011 (tie), 2013-2015, 2017-2024 U.S. Pharmacy Satisfaction Studies of customers’ satisfaction with their pharmacy. Visit jdpower.com/awards for more details.
Ready to join the independent pharmacy network ranked #1 in Customer Satisfaction with Chain Drug Store Pharmacies by J.D. Power? Fill out this form and a Good Neighbor Pharmacy team member will contact you with more information.