Mission/Vision

Hospice Pharmacy Connect is a Pharmacy Services Manager (PSM).

“Connecting local hospices with local pharmacies to enhance patient care”.

Meet the Team: Hospice Pharmacy Connect

Mark Pilkington, M.S., R.Ph.

Vice President, Managed Care
MPilkington@AmerisourceBergen.com
Office: 714-704-5086
Mobile: 714-618-4894 

Based in Orange, California, Mark Pilkington leads the nationwide Hospice Pharmacy Connect team. Mark is also responsible
for the ABC Expo Card – a community pharmacy prescription discount program. A pharmacist, Mark has been involved in
many aspects of the pharmacy market over the course of his career. Over the last few years, Mark worked with high-quality
pharmacies to serve the hospice market. Previously, Mark worked with community pharmacies to implement managed care
services. In his spare time, Mark likes to ride bicycles and golf. He has two daughters who live in Nashville, Tennessee.

Tracy Gunn

Hospice Sales Executive - West Region
Tracy.Gunn@AmerisourceBergen.com
Mobile: 818-321-8784

Based in Sherman Oaks, CA, Tracy Gunn serves customers in California, Nevada, Arizona,
Alaska, Oregon, Washington, Idaho, Montana, Wyoming, Utah and Hawaii. Tracy has been in the healthcare industry
as a sales executive for the last 11 years. With a broad background in healthcare, Tracy started her sales career
selling medical devices, then moved on to pharmaceutical sales, and has been working in the hospice market for
about a year. Prior to joining AmerisourceBergen’s Hospice Pharmacy Connect program, Tracy was a Hospice Liaison
at a national hospice agency, responsible for coordinating hospice referrals from hospitals, physicians, skilled nursing
facilities, and assisted living facilities. In her spare time, Tracy enjoys spending time with her 19-year old daughter,
watching movies, shopping and hanging out doing girl things. Also in the family is Tracy’s adorable 13-year old
Bichon Frise dog. Family and friends are important to Tracy, so family gatherings are frequent. She especially enjoys a
night on the town and karaoke with friends.

Mark Bernhardt

National Director, Business Development
MBernhardt@AmerisourceBergen.com
Mobile: 714-329-9560

Based in Southern California, Mark Bernhardt oversees the existing Hospice Pharmacy Connect client base,
develops relationships with new clients, and participates in product development. For the past several years, Mark has been a
member of the California and Utah Pharmacy Associations, as well as the National Hospice and Palliative Care Organization.
Mark has spent more than 40 years in the pharmacy and hospice fields, most recently working with hospice agencies to develop
pharmacy services for them through AmerisourceBergen. He has 11 years of experience working directly with hospice agencies,
helping them control medication and operational cost. Mark enjoys spending time with his family and friends, hiking, golfing,
traveling, listening to podcasts, and going to live sporting events. He is married with three daughters, four grandchildren and three dogs.

Vince Sanchez

Hospice Sales Executive - Mid-West Region 
Vincent.Sanchez@AmerisourceBergen.com 
Mobile: 773-326-8247

Vince Sanchez is based in his hometown of Chicago, IL, representing customers in the
Mid-West/Great Lakes Region (IA, WI, IL, IN, MI, OH, PA, KY, TN, MS, AL, and MO). Vince has more than 12 years of healthcare experience,
specifically in specialty pharmacy, PBM services,  home  health and hospice services. While with Walgreens Healthcare
Services, Vince managed a specialty pharmacy sales territory that included the Mid-West, Southern California, parts of the Rockies,
Hawaii, and Puerto Rico. His last several years have been spent working within home health and hospice. Married with one son, Vince
enjoys spending time with family and taking road-trips in the summer to explore the different nuances of the United States.
Vince also enjoys experiencing the beautiful art museums in the city of Chicago as well as reading great American history books.

Johnny Tindell

Hospice Sales Executive - Central Region 
Johnny.Tindell@AmerisourceBergen.com 
Mobile: 254-633-9871

Based in the Dallas-Fort Worth, Texas area, Johhny Tindell serves customers in Texas, Louisiana, Oklahoma, Kansas, Nebraska, Arkansas, New Mexico and Colorado. Johnny has more than 13 years of sales experience, most of that in the
hospice industry. Prior to joining AmerisourceBergen’s Hospice Pharmacy Connect program, Johnny was Regional VP of Sales for
Compassus Hospice for 10 years. Married with two sons who play sports year-round, Johnny and his family spends most of their
free time watching youth sports.

Sierra Smith

Hospice Sales Executive - East Region
Sierra.Smith@AmerisourceBergen.com
Mobile: 470-510-9169

Sierra Smith is based in Atlanta, Georgia, and serves customers on the  East Coast. Sierra has six years of hospice account
management with a PBM and one year of first-hand hospice patient experience. Prior to joining AmerisourceBergen’s Hospice
Pharmacy Connect program, Sierra managed property rentals. In her free time, Sierra enjoys building cars, playing chess,
volunteering for the Georgia Chess Association, and swimming. She has an amazing little dog who will be seven years old this year.

e-Prescribing

AmerisourceBergen Hospice Pharmacy Connect believes healthcare organizations should spend their energy serving patient needs without administrative tasks getting in the way. We make it easy for hospice staff to prescribe, order and approve medications using a convenient online platform. Switching to electronic prescribing saves time and resources, while ensuring that patients receive the medications they need. We offer our hospice customers electronic prescribing software with these goals in mind. Our digital prescription software provides flexibility, reliability, and efficiency, all at a budget-friendly cost—so you can put patients first.
 

Operational Savings

• e-Prescribing frees up on average 1.2hrs/day.
• The convenience of the HPC mobile app allows them to approve medications from virtually anywhere, anytime. This eliminated phone calls and the need for a physical signature
• Hospice nurses saved 60% or more of their time spent on prescriptions throughout a single day.
• This includes the elimination of phone calls with the pharmacy, chasing signatures from Physicians, and phone-in orders.
• With the realized time savings from Physicians and Nurses alike, Hospice boosted productivity, allowing them to see on average an additional 1-3 patients per day.
• Mobile Demo
• Cloud Based Demo
  

Analytics and Reporting

• Hospice Pharmacy Connect offers access to a variety of robust business-centric reports to meet the specific needs of each hospice. All reports are CMS compliant.
• Reports provided by in the HPC drug management program give hospices the tools necessary to properly analyze medication utilization. These reports show utilization and costs by formulary type, by drug, and even by patient. This includes breakdowns of dollars spent on claim costs versus administration fees. Utilization is also tracked at the patient level, allowing you to identify patients with higher drug costs. The report package is available bi-monthly, so you can manage medication costs on a timely and routine basis.  The reporting tool also allows for online access to a comprehensive list of reports that can be customized. In this way, the hospice or pharmacy can access in real time, this drug information to support a clinical need or longer-term business decisions.
• HPC also provides complete 8358 data file creation.

EMR Integration

Hospice Pharmacy Connect has the capability to integrate with the hospice agency’s EMR system which would allow the patient’s eligibility and medication coverage to automatically be transmitted electronically into the Hospice Pharmacy Connects system on a real time basis. This integration will save nurses time as they will not have to manually re-enter the patient into Hospice Pharmacy Connects system. 

 (For example, please see https://www.deltacarerx.com/)