#1 in Customer Satisfaction with Chain Drug Store Pharmacies

Nine Good Neighbor Pharmacy J.D. Power Award trophies lined up in a row
For the fourth year in a row, Good Neighbor Pharmacy ranked “Highest in Customer Satisfaction with Chain Drug Store Pharmacies” in the J.D. Power 2020 U.S. Pharmacy Study. This is our 9th recognition in the last 11 years! Plus, our family of pharmacies also ranked #1 in all five key factors of the study for the second year in a row.
  • #1 Store
  • #1 Pharmacist
  • #1 Non-Pharmacist Staff
  • #1 Cost Competitiveness
  • #1 Prescription Ordering and Filling Process
This is even more impressive this year given all the challenges our they faced in relation to the COVID-19 pandemic. Their fearlessness and ability to adapt quickly has had a direct impact on the patient experience and improved the health and wellbeing of the communities they serve.
Good Neighbor Pharmacy received the highest score among chain drug store pharmacies in the J.D. Power 2010, 2011 (tie), 2013-2015, 2017-2020 U.S. Pharmacy Satisfaction Studies of customers’ satisfaction with their pharmacy. Visit jdpower.com/awards