Hometown Pharmacies: Defining Excellence and Success
July 1, 2021
Join our host Paul Dunne as he talks to Hometown Pharmacies owner
Ted Grothe and director of operations Chris Noth about their drive for
excellence and success. As a result of their “Critical Driver” methodology,
they have seen marked increases in OTC sales, DME scripts per patient, and med
sync — all during the COVID-19 pandemic.
Unlike many operations, where it becomes easy to get lost in
day-to-day activities, Hometown uses their resources to strategize and plan for
what the future could bring. Ted and Chris go into detail about their execution
with several team tactics to take care of their patients and staff all while
still growing the business.
Lastly, learn about
their thoughts on mentorship, implementation, and accountability culture. They
use specific strategies to achieve their success and stretch employees in new
areas to continue growth in new skill sets.