Standing up to coronavirus.
Supporting your community.
negative impact of the coronavirus has been pervasive on a global scale. It has
threatened the health and financial security of billions of people, created
immense strain across every industry and even forced prolonged physical distance
between us. Yet, despite all these struggles, there have been countless
examples of strength and goodwill that replenish our hope, and one of our brightest
sources of positivity through this healthcare crisis has been independent community
Tens of thousands of independent pharmacists, pharmacy technicians and staff members have been working tirelessly on the front lines to ensure their patients continue getting the care they need, even when things are at their most chaotic. They’ve adapted at lightning speed in the face of a fast-spreading pandemic to serve their communities in new and inventive ways. This is what fearless pharmacy is all about!
Here we’ve compiled some of the inspiring stories we’ve heard from our Good Neighbor Pharmacy members. Read on to see what your peers have done for their community and know how incredibly grateful we are for everything you do for your patients.
If you need information, resources or support regarding the coronavirus, please visit our COVID-19 Pharmacy Resource Center.
Bee Well Pharmacy—South Charleston, West Virginia
Bee Well Pharmacy delivered gift bags filled with protective supplies to approximately 600 residents of a nearby apartment complex, which is home to a high percentage of elderly individuals. Each bag contained a face mask, a pair of gloves, a bottle of compounded hand sanitizer and an encouraging note to lift the recipients’ spirits in addition to keeping them safe.
In the media: Charleston Gazette-Mail
West Knox Pharmacy—Corbin, Kentucky
In addition to compounding hand sanitizer for their community, West Knox Pharmacy was the first independent pharmacy in Kentucky to administer drive-thru COVID-19 testing. They partnered with the Knox County Health Department to offer this much-needed service to their community.
Lily’s Pharmacy—Johns Creek, Georgia
Lily’s Pharmacy didn’t just expand the radius of their free same-day delivery; they evolved what it could do for their community. They posted on Instagram and Facebook asking their customers who are having orders delivered to their house to leave thoughtful notes at their doorstep that can be passed along to elderly neighbors who are in isolation. Since then, the team has collected more than 2,000 homemade cards—not just from their community, but from all over the country with lots of help from the Girl Scouts and Boy Scouts. Now they're busy delivering them to patients of all ages, much to their surprise and delight. This is just one of the many ways Lily’s Pharmacy is spreading the love during these difficult times.
Ehrhardt Pharmacy—Ehrhardt, South Carolina
Nothing makes you smile quite like ice cream, which is why Ehrhardt Pharmacy has been delivering cones curbside during the pandemic. Many of their patients count on them for sweet treats, so they’re going the extra mile to serve them safely in the new environment. They’ve also increased their social media outreach and have transitioned their diabetes prevention classes and individual diabetic education classes to Zoom.
Glenn's Prescription Center—Salem, Kentucky
Glenn's Prescription Center and Glenn's Apothecary have worked together to create more than 1,350 face masks and distribute them to their customers and others in their community free of charge. Every employee at both stores has contributed to the making of these masks.
Glenn's Apothecary—Marion, Kentucky
The face masks created by Glenn’s Apothecary and Glenn's Prescription Center have been given to Cumberland River Homes and a sister facility, lab workers at the local hospital, local businesses, delivery drivers and even employees of competing chain pharmacies in the area. Both teams have also made it their priority to give these out to those who needed them most, including elderly patients, those with comorbidities and caretakers.
Rocky Point Pavilion Pharmacy—Rocky Point, North Carolina
Rocky Point Pavilion Pharmacy began hosting a food drive for their local elementary schools at the beginning of March. Despite the COVID-19 pandemic forcing them to transition to closed-door operations less than two weeks later, they’re continuing to welcome non-perishable food items. And as a token of gratitude, they’re giving away a bottle of their pharmacist-formulated hand sanitizer for each donation to the drive.
Jefferson Pharmacy—Palmyra, Virginia
Jefferson Pharmacy is serving as a face mask drop-off and pick-up location in support of FluCares. This local aid group is distributing free masks to neighbors in their community, particularly those who are immunocompromised or face health challenges, as well as essential workers. People in Fluvanna County can request masks from FluCares online or by email and then pick them up conveniently and safely at Jefferson Pharmacy.
In the media: Fluvanna Review
Super Health Pharmacy—Staten Island, New York
Super Health Pharmacy is working closely with a non-profit called Cut Red Tape 4 Heroes to provide free personal protective equipment to healthcare workers in New York. They’re sourcing critical items, including three-ply surgical masks, through FDA-certified suppliers to ensure the hard-working heroes in nearby hospitals are getting safe, reliable PPE. In addition, Super Health Pharmacy has also donated the vehicles being used to transport everything to the hospitals where they’re being distributed.
In the media: Washington Post
Brehme Drug—Manchester, Iowa
Brehme Drug is delivering care beyond prescriptions by lifting everyone’s spirits in any way they can during these difficult times. From having an employee wish their customers a “Happy EastRAWR” in an inflatable dinosaur costume to having the whole staff dress up for an adult prom, the team at Brehme Drug is going to great lengths to keep their community smiling while they continue to serve them through their drive-up window and delivery. Other fun themes have included COVID Hair Day, Superhero Day, Decades Day and Christmas in May.
Springfield Pharmacy—Springfield, Pennsylvania
Springfield Pharmacy has compounded lots of hand sanitizer for their community and also donated some to local nursing homes. They’ve also been able to source PPEs and have created a convenient shopping list to help their customers buy the necessities—all while expanding their delivery radius to ensure their community can get all the things they need while staying safe at home.
East Burke Pharmacy—Hildebran, North Carolina
East Burke Pharmacy has been making sure all their customers’ needs continue to be met no matter what by offering curbside service and free delivery, as well as making personal calls to all their patients who are 65 or older just to check in on them. They’re also collecting homemade masks from friends of the pharmacy to provide to their community.
Larry's Pharmacy—Humboldt, Iowa
In addition to having everyone on staff wear a face mask at all times, Larry's Pharmacy is also supplying CDC-approved cloth masks to their community while operating exclusively through curbside pickup, drive-thru and free delivery. And to make sure they observe proper social distancing in their drive-thru, they borrowed a collection basket from their local church, which enables them to conduct contact-free transactions and keep everyone safe.
Madison Pharmacy and Homecare—Madison, North Carolina
Madison Pharmacy and Homecare is selling homemade masks for a low price and inviting their customers to pay what they want. They are then matching all donations dollar for dollar and giving all the proceeds to a local charity dedicated to feeding children in their community.
Dan's Wellness Pharmacy—Stafford, Virginia
Dan’s Wellness Pharmacy is handing out free meals to the people in their community who have lost their job as a result of the COVID-19 pandemic. They’re welcoming neighbors in need to stop by between 1-3 PM on any weekday to receive a simple lunch compliments of the pharmacy.
Medical Associates Pharmacy and Clinic Pharmacy—Boone, Iowa
Medical Associates Pharmacy and Clinic Pharmacy have been keeping their community safe by adhering to an hourly cleaning routine and using sanitizer after every customer interaction. They’re also encouraging everyone to arrange for drive-thru pickup or free delivery, especially for any patients who aren’t feeling well.
McDowell's Pharmacy—Scotland Neck, North Carolina
McDowell's Pharmacy is regularly compounding hand sanitizer and has donated bottles to their local police department, fire department and EMS station to make sure their first responders are staying safe. They’ve donated care packages to homebound seniors in their community that include toilet paper, paper towels and hand sanitizer. They’ve also been creating "de-stress" gift bags that customers can send to essential employees on the front lines of the COVID-19 response.
Payne Family Pharmacy—Floydada, Texas
Committed to keeping their community and staff safe, Payne Family Pharmacy has been informing their patients about the risks of COVID-19 since early March and encouraging them to take advantage of their free local delivery. They’re servicing customers in a separate lobby where they can limit the number of people and maintain social distancing. Their staff is also wearing masks at all times and cleaning the store every hour.
Lone Star Pharmacy—Santa Fe, Texas
The Lone Star Pharmacy family has been working hard to service their community in response to COVID-19 by continuing their free delivery services and compounding free hand sanitizer for their local police and fire departments, along with dozens of local businesses. They’ve committed to shopping local for daily lunches in an effort to support nearby businesses that are locally owned and are also encouraging their community to do the same.
The Medicine Store—Basehor, Kansas
At The Medicine Store, giving back to the community is a family affair. They compounded hand sanitizer and donated it to more than a dozen local businesses—including urgent care centers, restaurants, banks and more—with the help of the youngest members on their pharmacy team.
Kilgore's Medical Pharmacy—Columbia, Missouri
While operating exclusively through curbside, drive thru and delivery, Kilgore’s Medical Pharmacy has been compounding hand sanitizer for local health clinics, daycare centers and emergency departments, as well as their employees and their families. Everyone in the pharmacy is wearing masks at all times to keep their patients safe and they’re supporting their community by purchasing lunches from locally owned establishments.
Harry Race Pharmacy—Sitka, Alaska
Harry Race Pharmacy is paying it forward by compounding hand sanitizer and delivering it to the Salvation Army and other groups that are serving their community—all while practicing safe social distancing. In addition to encouraging customers to take advantage of their curbside pickup and free delivery services, they’ve limited the number of people who can enter their store at one time and added a handwashing station right inside their doorway to keep shoppers safe.
Belew Drugs—Knoxville, Tennessee
Belew Drugs has been doing Friday videos to highlight their staff, services and products, making sure their community stays informed on how the pharmacy can help them through these challenging times. They’ve also used this opportunity to give away hand sanitizer to lucky contest winners.
Carroll Pharmacy—Smithfield, North Carolina
Aside from keeping their customers constantly up to date via social media on the essential products they have in stock, Carroll Pharmacy took the opportunity to give back to their community by handing out free pizza and box lunches to not only feed those in need, but also lift their spirits during these difficult times.
Hemmingsen Drug Store—Marshall, Michigan
In addition to providing their community with extraordinary service through an enhanced delivery and curbside service, Hemmingsen Drug Store lifted the spirits of their customers by hosting a sweepstakes for a big fluffy bunny named Rex. They invited their customers to enter the drawing by taking a picture in front of the giant stuffed animal sitting in their storefront window and posting the photo on Facebook. Then on April 10th they posted a video on Facebook of them randomly selecting the lucky winner who was going to take Rex home.
Moundsville Pharmacy—Moundsville, West Virginia
When Moundsville Pharmacy made the proactive decision to convert to drive-thru, curbside and delivery service only, they used Facebook and press releases to explain the changes to their community and reassure them that they would still get the same level of service. They expanded their delivery services and developed a highly efficient process for their drive thru to keep traffic moving. They’re stationing one technician outside the pharmacy to interact with every patient from a safe distance and communicate with staff inside via two-way radios. Customers are then directed to one of two drive-thru lanes or instructed to park for a moment if their order will take more time to complete.
Northfield Pharmacy—Northfield, Minnesota
Northfield Pharmacy has partnered with another local business that has gotten permission to produce hand sanitizer, Loon Liquor Distillery, and is distributing it to the community. Since the distillery has been closed during the pandemic, Northfield Pharmacy has been collecting donations for them, and within the first two weeks, they were able to give $300 back to Loon Liquor. Additionally, they're selling handmade masks created by a woman from their community who had her work hours reduced and are giving her all the proceeds from every mask sold.
Clark's Pharmacy—Cedar Rapids, Iowa
Clark’s Pharmacy is keeping their community safe by serving customers via their drive-thru window, while ramping up their prescription shipping and delivery services. They’re also keeping staff morale up by ordering lunch from a local restaurant every Friday to celebrate the hard work of everyone on their team.
Medicine Stop Pharmacy—Warner Robins, Georgia
Medicine Stop Pharmacy is compounding and delivering hand sanitizer to hospitals and first responders in their area. They also invited their community to purchase bottles to donate to healthcare workers and are matching every donation ounce for ounce, which is helping them drastically increase how much they’re able to get into the hands of the people who desperately need it to do their jobs safely.
In the media: WMAZ
Sterling Pharmacy—Sikeston, Missouri
Sterling Pharmacy is working hard to offer options that make things a little easier for their customers, including free delivery, fast drive-thru service and convenient medication ordering through their app and website. They’re compounding hand sanitizer for essential workers and donating care packages to the front-line staff in their local nursing homes. They also hosted a contest encouraging customers to nominate their favorite essential workers and awarded one lucky winner with a special gift basket to show their appreciation.
Lone Star Pharmacy—Canyon Lake, Texas
Canyon Lake is a small, close-knit community where the local businesses rely heavily on seasonal activity and have been hit very hard during this pandemic. Lone Star Pharmacy is visiting restaurants in the area, ordering takeout and posting pictures on Facebook to help promote each business to the community. They’re also donating hand sanitizer to their local EMS, fire department and sheriffs to ensure they have extra protection while on the front lines.
Brewster Family Pharmacy—Brewster, Ohio
Brewster Family Pharmacy was chosen to be part of a new initiative with UnitedHealthcare, in collaboration with the Ohio Pharmacists Association, that is aimed at expanding patients’ access to care at a time when health systems are being strained by the COVID-19 pandemic. This first-of-its-kind program will allow Brewster Family Pharmacy to provide much-needed clinical services to their patients and be reimbursed for those services.
In the media: Ohio Pharmacists Association
Crivitz Pharmacy—Crivitz, Wisconsin
Crivitz Pharmacy is empowering their employees to give back to their local community during these stressful times. They’re giving each staff member extra money every Friday to be used at locally owned establishments to help support small business and those individuals in need, as well as inspire their community to stay positive, be kind and help one another.
Brown's Advanced Care Pharmacy—Jackson, Michigan
Brown's Advanced Care Pharmacy is as busy as ever taking care of patients through the drive-thru window, curbside pickups and free home delivery services. Medication synchronization and adherence packaging have become a highlight of the pharmacy to help reduce the number of trips patients need to make to the pharmacy so they can stay safe in their homes. Their pharmacists have also spoken with local radio and TV stations to keep the public informed about what they can expect at the pharmacy level.
Medicine Center Pharmacy—New Philadelphia, Ohio
Medicine Center Pharmacy has been using it's ACHC/PCAB-accredited compounding lab to produce hand sanitizer for first responders who are crucial to keeping their patients and staff safe and healthy during this time. They also recently had the honor of donating compounded hand sanitizers to the team at Community Hospice.
Community Pharmacy—Denton, Texas
The staff at Community Pharmacy has been supporting their community during the COVID-19 pandemic by giving every customer who comes through their drive thru a mask and hand sanitizer that was compounded in the pharmacy at no cost. They’ve also donated hand sanitizer to the local police department and care packages with hand sanitizer, masks and soap to their local nursing home.
Iola Pharmacy—Iola, Kansas
To make things easier for their customers coming in to pick up prescriptions and OTC items curbside, Iola Pharmacy put up simple, easy-to-follow signage in front of their store. All customers need to do is pull up, dial the phone number on the sign and say which spot they’re in for a fast, contactless transaction.
Every Thursday morning, PharmacyGo is handing out complimentary COVID-19 care packages to the people in their community who are elderly or immuno-compromised. Each sealed bag contains a 10-day supply of hand sanitizer that has been compounded in house, Emergen-C, Tylenol, Cepacol and turmeric capsules. The care packages are also available for purchase to all other patients.
In the media: ABC7
IHS Pharmacy & Gifts—Metter, Georgia
IHS Pharmacy & Gifts is protecting those who protect their community by donating Hand Anti-Viral Sanitizer by Pretoria Fields to the City of Metter Police Department, Candler County Sheriff's Office and Metter Fire and Rescue.
HB Pharmacy—North Arlington, New Jersey
HB Pharmacy is staying connected with their community through frequent video updates on COVID-19, where they share the latest coronavirus information, helpful tips and details on what the pharmacy is doing in response. This in addition to their regularly produced content like the Behind the Counter video series. On top of that, they’re also counseling their patients on immune support supplements, as well as compounding their own hand sanitizer and acetaminophen to keep up with the demand they’re seeing from their community.
Davies Pharmacy—Canton, Ohio
To make sure their community has ample access to hand sanitizer, the team at Davies Pharmacy purchased squeeze bottles from stores all across Stark County and coordinated with Prime Engineered Plastics Corporation in Canton, Ohio, to secure a sizable donation of additional supplies. Since then, they’ve been compounding hand sanitizer for their customers, local nursing homes and in-store use. They also donated 180 bottles to the Canton Police Department and invited them to bring back their empty bottles for free refills.
Magnolia Pharmacy—Magnolia, Texas
Magnolia Pharmacy is not only compounding hand sanitizer for people in the community, but they’re also delivering batches to their local police and fire departments so first responders can remain safe in the field. Owner Steve Hoffart, PharmD, is also doing in-depth Facebook Live videos on a regular basis to keep his community up to date insight on the latest COVID-19 updates.
Family Pharmacy and Family Pharmacy South Aiken—Aiken, South Carolina
Before COVID-19 made its way to South Carolina, Family Pharmacy and Family Pharmacy South Aiken were already implementing their emergency protocols and adapting them specifically for this pandemic. In an effort to keep their patients and staff safe, they closed their lobby and began serving customers exclusively via drive thru, curbside and delivery. They’re waiving their standard delivery fee and maintaining usual business hours with their staff operating all hands on deck to make sure they’re able to keep providing their community the same level of personalized care they’ve come to expect from Family Pharmacy.
Mountain City Pharmacy—Mountain City, Tennessee
Mountain City Pharmacy compounded hand sanitizer and donated it to nearby Johnson County Senior Center to protect the members, the staff and the volunteers who are delivering meals there. Together with the other pharmacies under their parent company, Boone Drugs, they’ve collectively produced nearly 100 gallons of hand sanitizer for essential workers and businesses that serve their communities.
In the media: The Tomahawk
S & J Pharmacy—Argyle, Texas
S & J Pharmacy is consistently posting video updates on Facebook to let their customers know what products they have in stock and remind them that their drive-up window is open and they’re making deliveries.
Woodsprings Pharmacy—Jonesboro, Arkansas
Woodsprings Pharmacy is compounding hand sanitizer and has donated more than 100 bottles to their local police department, so officers can keep them in their cars and use them while on patrol. They also offer free in-town delivery so their patients can get everything they need without having to go to the pharmacy.
Humboldt Pharmacy—Humboldt, Kansas
Humboldt Pharmacy is sending greeting cards to their older customers who have been sheltered at home to let them know they’re in the hearts and minds of everyone at the pharmacy. They’re also working closely with their local police department to complete home deliveries.
Coastal Drug Company—Midway, Georgia
Coastal Drug Company is focused on giving back to their community. They’ve donated hundreds of canned goods and more than $2,000 to their local United Way. They’re also manufacturing their own hand sanitizer and have donated several gallons to their local hospital and the Children's Hospital in Atlanta.
In the media: WJCL
Taylor Drug—Arkansas City, Kansas
Thanks to their compounding pharmacist, Taylor Drug has been able to stay stocked with extra-strength hand sanitizer. Not only are they making sure their community has access to the product, but they also donated several bottles to the hard-working men and women of the Arkansas City Police Department.
Sand Run Pharmacy—Akron, Ohio
Sand Run Pharmacy has been carefully navigating the ever-evolving COVID-19 pandemic and voluntarily adding new duties to their already-busy daily schedule. They’re encouraging curbside pickup for their able-bodied customers and continuing to offer delivery service for those who can’t make it to the store. They’re also compounding hand sanitizer using alcohol generously donated by Tom’s Foolery Distillery. With the extra supply of much needed ingredients, Sand Run Pharmacy has been able to produce enough hand sanitizer to donate to Akron’s police and fire departments, as well as Akron Children’s Hospital.
In the media: Akron Beacon Journal
Red Door Pharmacy and Gifts—Haslet, Texas
Red Door Pharmacy is encouraging their customers to stay positive and focus on small business during this time of need. They posted a video on Facebook where they shared one example of how their pharmacy is giving back to the community—donating pies purchased from a local diner—and asked people to comment on something they’ve done to help others. The post has received thousands of views and inspired many of their neighbors to step up and donate items as well.
Gateway Pharmacy—Phoenixville, Pennsylvania
Gateway Pharmacy started compounding their own hand sanitizer and providing frequent updates via social media on what COVID-19-related products they have in stock while encouraging customers to take advantage of their curbside pickup and delivery services.
Allen Pharmacy—Denton, Texas
Allen Pharmacy compounded hand sanitizer and delivered it to the hardworking City of Denton Police Department.
J & B Drug Store—Grantsville, West Virginia
J & B Drug Store is maintaining their regular hours and offering curbside pickup so their patients don't have to worry about whether or not they’re open. They’ve also given out homemade masks, hand soap and even free milkshakes to the hospital employees in their community.
Advanced Health Pharmacy—Portage, Michigan
Advanced Health Pharmacy is working hard to service their customers during COVID-19. They’re using Facebook Live to encourage their patients and keep them informed of how the pharmacy will be operating. They’re also greatly increasing their free delivery to make sure their customers have their medications.
Spruce Mountain Pharmacy—Jay, Maine
Since moving to their new location on Main Street in December 2019, Spruce Mountain Pharmacy now has a compounding room and they’re putting it to good use. They’re producing as much hand sanitizer as they can for their community and serving it up out of their convenient drive-thru window. In addition, they’re frequently posting helpful tips on Facebook about how to stay healthy through the COVID-19 pandemic.
In the media: WABI 5
Tompkinsville Drug—Tompkinsville, Kentucky
Tompkinsville Drug is compounding large quantities of hand sanitizer for their community and posting frequent videos on Facebook with tips to help their patients maintain their wellness during these difficult times.
Riggins Pharmacy & Bookstore—Lavonia, Georgia
Riggins Pharmacy & Bookstore is nurturing the minds of the children in their community by hosting Quarantine Story-time on Facebook. Their team members are trading off reading a different children’s book each day to make sure young ones who are temporarily out of school keep their love of reading going strong until they’re able to return to the classroom.
Carroll Drug Store—Southwest Harbor, Maine
Carroll Drug Store widened their usual delivery radius beyond the borders of their small town to include every home on Mount Desert Island, which is the largest island off the coast of Maine. They’re spreading the word of their expanded free delivery service in between important COVID-19 updates on Facebook to ensure everyone in their community can get the prescription medication, OTC products and even Easter gift items they need, especially elderly patients who may not be willing or able to visit Carroll Drug Store’s convenient curbside walk-up window.
In the media: WABI 5
Pawleys Island Pharmacy of Litchfield—Pawleys Island, South Carolina
Pawleys Island Pharmacy is offering free prescription delivery to the Pawleys Island Litchfield area and have transitioned to a closed-door operation, utilizing their drive-thru window and curbside service to protect their customers and employees.
Mac’s Pharmacy—Knoxville, Tennessee
Mac’s Pharmacy Group has five locations in and around the Knoxville area. They had been offering free deliveries to their customers within the Knox County area for years, but in response to COVID-19, they expanded that capacity to several additional counties and hired new drivers to meet the demand, while still keeping it a completely free service. They’re also compounding hand sanitizer and giving one bottle to each customer at no charge. Finally, they’re collecting canned food donations for Second Harvest Food Bank, which is working hard to support the influx of Knox residents who have found themselves without a job due to closures.