From owner and pharmacist Dani Lynch, DPh:
When I got out of pharmacy school, I was the last person in my class to get a job. Working for a pharmacy chain was the expected next step, but that wasn’t for me. A friend from my class was able to connect me with the owner of Thrifty Pharmacy, and that’s how I ended up here. I then eventually purchased the store and took over.
We were already a member of Good Neighbor Pharmacy when I joined the store, but one moment that sticks out in my mind that shows the value of program is when the private label OTCs were introduced. I was at a conference when this was presented and I simply wasn’t on board. I stood up and stated that it wasn’t something that I would be interested in pursuing. The person presenting suggested that I give it a chance and trust that they had the best interest of independent pharmacies in mind. A year later, I apologized to the woman that I had disagreed with the year prior because, by trusting in the private label, we saw a significant increase in OTC sales, and we’re still offering those to this day.
We’ve had to evolve in many ways since I bought the store and Good Neighbor Pharmacy has always been there for us. Whether that’s engaging with patients more digitally or investing in technology that makes our day-to-day operations easier. We now offer delivery three times per day and once on Saturdays. We’ve also implemented charge accounts for our customers, as well as implementing a robot in the store to help with pill counting.
To broaden our reach, I’ve gotten involved in commercials for Oklahoma City and have become a go-to person in my community for health-related media. In addition to commercials, I also host a Wednesday morning health tip. An old patient of mine was a host at a local radio station and had invited me to come on. I’ve now done it every Wednesday morning since then for the last 20 years. This is something I really enjoy, but I’m not doing it to become a celebrity. I do it solely because I want everyone in my community to have access to accurate information. My goal since I started in pharmacy is to make sure the patient is taken care of, and that’s something that will never change.